Background
During the past 12 months, the number of SharePoint deployments in organisations has seen an upsurge in corporate South Africa. Microsoft's SharePoint is increasingly being used for document management, portals, dashboards, search, workflow and social networking requirements.
SharePoint particularly addresses the unstructured data needs of organisations, which previously had to contend with disorganised file shares, e-mail folders and physical records.
The increase in deployments also means that organisations are relying on the SharePoint environments' availability and health to access their day-to-day information.
Says Alan Ross, SharePoint Architect at SharePointKonsult: “If documents and content (in SharePoint) are not available to users, it may have serious financial or life repercussion. SharePoint is becoming as important as e-mail, and undoubtedly a business-critical platform!”
Managed services
In the context of these needs, SharePointKonsult, the Microsoft Gold Partner and specialist SharePoint consultancy, has launched a new service, namely SharePoint Managed Services.
The SharePoint Managed Services offering includes:
* An assessment of your SharePoint environment
* Continuous monitoring and notification
* Proactive support and health
* Management of recurring central administration activities
* First, second and third level support by SharePoint administrators, developers and architects
* Onsite and offsite service delivery
* Break/fix support
* ITIL and MOF delivery approach
Benefits
A number of customers have already subscribed to the SharePoint managed service, and have seen notable benefits, including reduction in payroll associated with SharePoint operational costs, and predictable service levels.
According to Allie Khan, Director, SharePointKonsult: “The SharePointKonsult team is committed to provide innovative services in the SharePoint market. The managed service will undoubtedly resonate with those organisations that need availability and health of their SharePoint investment without the associated hassle factors.”
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