Shawn Heyns appointed product support engineer to strengthen Kyocera’s tech support

Issued by join.the.dots for Kyocera Document Solutions

Johannesburg, 16 Apr 2025

Shawn Heyns. (Image: Kyocera Document Solutions South Africa (KDZA)

Kyocera Document Solutions South Africa (KDZA) is expanding its support capabilities with a stronger focus on technical excellence, customer-centric solutions and production product innovation. As part of this drive, the company has appointed Shawn Heyns as Product Support Engineer. He is an industry veteran who brings deep experience and a hands-on, solutions-driven mindset to the role.

Heyns began his career in the printing industry in 2003 and has spent more than two decades developing a reputation for problem-solving, innovation and customer-focused service. His path has taken him from his early days at OEP to a notable 12-year tenure at Altron Document Solutions, where he rose through the ranks from Production Colour Engineer to National Technical Specialist, and finally to National Product Manager in 2017 – a role he held for six years.

Now stepping into his first role at Kyocera, Heyns is responsible for providing advanced product support, overseeing device localisation and working closely with partners and field service engineers to ensure technical excellence. His appointment comes at a crucial time as Kyocera expands its footprint in the production print space.

“I’m excited to share my technical expertise and help grow a company that has stepped into the production space,” says Heyns. “My goal is to make a difference in the technical side of Kyocera, make it even more customer-focused and to help grow the production product offering to its full potential.”

Heyns is known for his ability to think outside the box, solve complex challenges and ensure that clients feel seen and supported. He has worked with leading print industry clients including Print on Demand (POD), House of Print (HOP), Lebone Litho Printers and Ren-Form, and believes in building trust through respectful and transparent communication.

His professional credentials include certifications in solar and gas installation, Excel data analysis and hardware integration – alongside practical experience in Kyocera hardware solutions.

“Becoming a Product Manager without formal qualifications and doing it purely through hard work is something I’m proud of,” he adds. “It taught me that you’re never too old to learn, and that commitment and a growth mindset can take you anywhere.”

In his spare time, Heyns enjoys hunting, fishing and hosting braais with friends and family – a reflection of his grounded, people-first approach to life and work.

With a passion for innovation and a drive to deliver meaningful support, Heyns is set to play a key role in Kyocera’s next phase of technical growth.

Kyocera Document Solutions South Africa

Kyocera Document Solutions South Africa is a group company of Kyocera Document Solutions Inc. , a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimise and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organisations put knowledge to work to drive change. For further information visit www.kyoceradocumentsolutions.co.za

Kyocera Document Solutions Inc.

Kyocera Document Solutions Inc. is a group company of Kyocera Corporation (Kyocera), a leading supplier of industrial and automotive components, semiconductor packages, electronic devices, smart energy systems, printers, copiers, and mobile phones. During the year ended March 31, 2024, the company’s consolidated sales revenue totalled 2 trillion yen (approx. US$13.3 billion). Kyocera is ranked #672 on Forbes magazine’s 2023 “Global 2000” list of the world’s largest publicly traded companies, and has been named among “The World’s 100 Most Sustainably Managed Companies” by The Wall Street Journal.

Keypoint Intelligence

For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.

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