Siebel Systems, Inc, the world`s leading provider of e-business applications software and PwC Consulting, a business of PricewaterhouseCoopers, today announced that the two organisations will bring together Siebel Employee Relationship Management (ERM) applications and PwC Consulting`s new B2E (Business to Extended Enterprise) initiative to joint customers.
The B2E initiative is a collection of applications and services that enables global enterprises to unleash the potential of their business, employees, and assets. By deploying these solutions over the Web, companies can improve collaboration, productivity, and efficiency among employees, customers, suppliers and business partners, regardless of their location or role within the organization.
Services to support Siebel ERM 7, Siebel Systems` comprehensive suite of employee facing applications, will now be offered as part of the B2E solution set. PwC Consulting has recognised Siebel ERM 7 as a valuable component for building B2E solutions.
Siebel ERM 7 provides an integrated suite of applications that dramatically increases employee productivity and organisations` performance through accelerating and streamlining information and content management, training and education, team collaboration and support. By improving organizational alignment, increasing employee satisfaction and retention, and reducing the cost of employee processes, Siebel ERM 7 can deliver increased productivity and profitability.
"The B2E initiative expands on PwC Consulting and Siebel Systems` successful track record together. Our collaboration on hundreds of joint projects around the world has generated meaningful business results for our clients," said Jeff Jordan, a partner in PwC Consulting`s Customer Relationship Management practice and global leader for its alliance with Siebel Systems.
"Siebel eBusiness Applications are core components of our recently launched CRM ACCEL solution set-the first live, end-to-end solution that harmonises new and traditional customer channels with back office systems. Now that Siebel eBusiness Applications are also a significant component of B2E, it further demonstrates our continued commitment to helping our joint clients reach new heights of productivity."
PwC Consulting and Siebel Systems built the strong foundation for their alliance around Siebel eBusiness Applications, Siebel Systems` family of e-business applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centres, field, reseller channels, retail, and dealer networks. The expansion of the relationship to include Siebel ERM complements and strengthens the initial focus of the alliance. PwC Consulting`s extensive experience in consulting, systems integration and IT services enables it to plan, design, build and run comprehensive B2E solutions.
Siebel Systems` participation in PwC Consulting`s B2E solution set will help deliver highly customised and scalable business solutions across organisations worldwide. As a Global Strategic Partner in the Siebel Alliance Program, with more than 1 600 highly skilled consultants trained in Siebel eBusiness Applications, PwC Consulting has developed a proven five-year track record of over 400 successful Siebel eBusiness Applications implementations for clients who seek a comprehensive suite of customer-facing online applications, spanning the entire customer lifecycle, across multiple channels and geographies.
PwC Consulting was also a recipient of the 2000 Siebel Systems` Award of Excellence and has consistently earned Siebel Systems` Gold Star distinction for superior customer satisfaction.
"Over the previous five years, PwC Consulting has been an important consulting partner. PwC Consulting, consistently recognised with our highest level of customer satisfaction, continues to provide significant value to our joint customers and to the Siebel Alliance Program. Collaborating with PwC Consulting in the ERM market will bring exceptional employee facing solutions to companies around the globe," said Mercedes Ellison, Vice President, Alliances for Siebel Systems.
PwC Consulting has seen heightened interest from clients in robust solutions that link employees to critical information sources within an organization through a common, personalized interface. B2E represents one of PwC Consulting`s most promising market opportunities today. PwC Consulting and Siebel Systems` shared commitment to quality and customer satisfaction and complementary products and services allow a consistent joint approach that results in optimised solutions delivered to organisations.
Share
PwC Consulting (www.pwcconsulting.com) is a leading global provider of services that transform the businesses of established and emerging enterprises around the world. With an extensive network of global alliances, deep industry-specific knowledge, and broad capabilities in strategy consulting, process improvement and technology integration, PwC Consulting practitioners place innovative ideas into bold, meaningful actions that can help realize a strategic vision, drive business success, and enhance enterprise value for our clients.
PwC Consulting refers to the management consulting services businesses of the member firms of the worldwide PricewaterhouseCoopers organisation.
PricewaterhouseCoopers (www.pwcglobal.com) is the world`s largest professional services organisation. Drawing on the knowledge and skills of more than 150 000 people in 150 countries, we help our clients solve complex business problems and measurably enhance their ability to build value, manage risk and improve performance in an Internet-enabled world. PricewaterhouseCoopers refers to the member firms of the worldwide PricewaterhouseCoopers organisation.
Siebel Systems
Siebel Systems, Inc (Nasdaq: SEBL) is the world`s leading provider of eBusiness applications software. Siebel Systems provides an integrated family of e-business applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centres, field, reseller channels, retail, and dealer networks. Siebel Systems` sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems` Web site at www.siebel.com.
Editorial contacts