Siemens upgrades cloud contact centre
According to the company, OpenScape Cloud Contact Centre is an innovative, all-in-one enterprise grade offering that provides businesses with advanced contact centre capabilities without the cost and complexity of premise-based solutions from multiple providers.
With this offering, Siemens Enterprise Communications is the only vendor to deliver a comprehensive and secure cloud unified communications solution including voice, mobility, messaging, presence, conferencing, collaboration, video and now contact centre.
Under the new commercial agreement, Siemens Enterprise Communications will be the exclusive master distributor for the inContact cloud contact centre software portfolio in Europe, the Middle East, and Africa and will deliver the solutions under the Siemens Enterprise Communications 'OpenScape Cloud Contact Centre' brand name, says Contact Center World.
Vitual Strategy reports that Siemens Enterprise Communications CEO Hamid Akhavan, software and telecommunications veteran and the former COO at Deutsche Telekom Group, will join the inContact Board of Directors.
“This equity investment will provide inContact with the strong balance sheet and financial capability required to continue to grow our cloud business and further strengthen our market-leading position,” said Paul Jarman, inContact CEO.
“Furthermore, this renewed financial strength will enable us to extend our network and platform capability to effectively support enterprise customers and partners around the world.”
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