Siltek Telecoms, a specialist telecommunications distributor, has appointed Sourcekey Solutions as both business partner and reseller.
Under the agreement, Sourcekey Solutions will sell consumables to the call centre market, focusing specifically on the range of Danacom headsets. It will also include Dictaphone, Ringmaster and a full selection of call centre products in its portfolio.
According to Michael Aitken, managing director of Siltek Telecoms, "Sourcekey Solutions has a strong nationwide presence, as well as a comprehensive skills base. The company is not only a reseller, but also adds value by offering consulting, maintenance and warranty repairs."
Matthew Kalkwarf, director at Sourcekey Solutions, says "The strength of our business lies in our experience in the PABX and telecommunications market. Sourcekey Solutions has specialised call centre skills and concentrates on providing solutions, not just selling products."
The Danacom headsets are used in call centres world-wide and come in eight models with a variety of features including receiver housing of 32mm and 48mm, as well as monaural and biaural omnidirectional capability.
By offering products such as Dictaphone's Freedom and Softech Telecoms' Ringmaster, Sourcekey Solutions can also provide voice recording and call management solutions to its customers.
Share
Siltek Telecoms
Siltek Telecoms is a specialist telecommunications distributor within the Siltek IT Supply Chain Group, and has agreements with some of the world's leading vendors. It is the master distributor for Lucent Technologies' range of voice products and Active Voice Corporation's portfolio of PC-based voice processing systems and Computer Telephony Integration (CTI) solutions. Controlled by Kunene Technology Ltd, Siltek Telecoms is committed to becoming the supplier of choice for telecommunications VARS and independent resellers.
Siltek Limited is the leader in the Southern African Information Technology (IT) Supply Chain with projected turnover of R3-billion in the year to end-June 2000. Listed on the Johannesburg Stock Exchange, Siltek comprises several complementary operating divisions, each of which is a dominant player in its niche area.