SimpliVity receives NorthFace ScoreBoard Award for excellence in customer service, support

SimpliVity, a leader in hyperconverged infrastructure revolutionising enterprise IT, today announced it received the prestigious NorthFace ScoreBoard Award from Omega Management Group Corporation in recognition of achieving excellence in customer service and support. In addition, with a Net Promoter Score (NPS) of 90 in 2015, SimpliVity has cemented its industry-leading position in providing superior support services to customers - far outperforming the average score of other hi-tech companies, which NPS Benchmarks cites as 61.

The NorthFace ScoreBoard Award recognises organisations that not only offer exemplary customer service, but also centre their existence on a deep commitment to exceeding customer expectations. Since 2000, the award has been presented annually to companies that, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year.

"SimpliVity was founded with the mission to simplify IT so that our customers could focus their time on driving business value, rather than maintaining complex systems. We understood from day one that customers would entrust SimpliVity to run their most critical business applications and deliver enterprise-class support. Our team is comprised of best-in-class talent - with a single goal of delivering an outstanding customer experience - so our customers can quickly turn their attention back to what matters most," said Randy Boutin, VP of Support, Services and Manufacturing, SimpliVity. "On behalf of our entire organisation, I am extremely pleased to accept this award. We're humbled by our customers' loyalty and recognition, and we believe that it reflects the extraordinary level of effort, dedication and commitment that our team brings to every customer."

"SimpliVity has not only built a rock-solid product, it has built behind it an equally impressive support program with knowledgeable, friendly support experts, worldwide coverage, 24x7 availability and proactive monitoring, which gives me 'peace of mind' that my infrastructure will always be available and running to support my business," said Tom Foresta, VP and CIO, Randolph Savings Bank.

"It is great to see the same level of support globally. In Africa, we have customers in places like Kenya, Namibia, Mauritius and across South Africa. All of them have access to SimpliVity support, regardless of their location," said Christo Briedenhann, Regional Director Africa at Simplivity.

Omega's methodology measures customer satisfaction and loyalty levels on a five-point scale in such categories as technical support, field service, customer service and account management. The NorthFace ScoreBoard Award recipients are companies that, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.

"Due to its unique 'customer-only vote' criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service," said John Alexander Maraganis, president and CEO, Omega. "Our research indicates that companies like SimpliVity, who consistently achieve a 4.0 rating or above, which we call the 'Loyalty Zone', are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors."

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