SMARTS, the developer of the industry`s only smart service assurance software, has been chosen by Network Support Services (NSS) of South Africa as the preferred vendor for its customers across South Africa. NSS is one of the largest network management consultancies in South Africa, and has standardized on SMARTS InCharge as the service assurance solution for its customers.
NSS provides professional services and infrastructure service management to enterprises and service providers. Using InCharge, NSS will provide automated service assurance to customers across South Africa.
Lynda Odendaal, Director at NSS, commented: "We chose InCharge for several reasons: its ease of implementation, consistent success in production environments, and superior technology. Using InCharge, our customers are able to quickly identify and fix problems affecting network-based services making them more efficient, responsive, and ultimately more profitable."
"We also found its XML interface enables seamless integration with other vendors` products -- this is important since our customers` increasingly complex operations support systems (OSS) are comprised of multiple vendor products. The fact that SMARTS InCharge is a mature product already deployed across organizations with complex networks such as Cable & Wireless and Coca Cola makes us feel very comfortable about our decision."
SMARTS VP of Worldwide Sales Ed Forker said: "Our partnership with NSS represents a significant step forward in expanding the footprint of the SMARTS InCharge platform. We are also pleased to have displaced a competitive technology that had been a fairly typical solution in the network management space. We believe that this new relationship is proof of the growing demand among customers to leverage intelligence, adaptability and automation to sustain and improve network-based services, which is our unique business proposition."
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Network Support Services (NSS) delivers IT infrastructure service management solutions to enable customers to meet the challenges posed by the ever increasing dependence on IT infrastructure, convergence and skills shortages.
In order for organisations to succeed a combination of processes, organisation and technology is required. NSS delivers by employing skilled experts in the field and forming alliances with industry-leading companies that develops best of breed technology solutions. Our customers include service providers like AT&T and IBM Global Services as well as enterprises such as Sasol.
SMARTS
SMARTS (System Management ARTS Incorporated) powers a new generation of networked business with the industry`s only smart service assurance solutions. SMARTS InCharge suite takes a holistic approach to network management, leveraging a common information model across IT and business domains as well as patented Codebook Correlation Technology to offer unique business benefits. These benefits include: reduced operational costs; improved quality of service; faster implementations of new network applications and services; and the ability to align IT management with business objectives.
SMARTS customers include: AT&T, Bear Stearns, The Chubb Group, Citigroup, Corning, Computer Sciences Corporation, FedEx, Goldman Sachs, Marriot International, Marsh & McLennan, Reuters, SunTrust Banks, UBS PaineWebber Inc, UPS and VF Corp. Strategic alliance and technology partners include: Accenture, Cisco, Compaq, Ericsson and Lucent Worldwide Services.
For more information, visit the SMARTS Web site at http://www.smarts.com.
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