AmVia - Voicematix has announced the introduction of SMS (Short Message Service) Message notification and Live Reply as part of its Unified Messaging offering.
AmVia`s SMS notification solution can be configured to use SMS to notify subscribers of new urgent voice messages, e-mail messages and new fax messages. As voice, fax or e-mail messages are received in the subscriber`s universal mailbox, CallXpress checks the SMS settings in the subscriber mailbox to determine if new message notification via SMS should occur. Criteria that determine if message notification should occur include time of day and day of week settings, as well as urgent messages and message type (voice, fax, e-mail or all).
Once the CallXpress server determines that a message meets the criteria specified for SMS notification, it will use the SMS dedicated GSM modem to dial and send the message to the subscriber`s cellular telephone.
AmVia`s Product Advocate, Percy Erasmus says that the SMS notification feature is a valuable tool for the busy mobile worker. Instead of connecting to their universal inbox via the PC, web or phone and wading through a vast amount of messages, the user can attend to messages that require urgent attention. Erasmus says that SMS notification provides information about message type, time sent, subject line and whom it is from, facilitating enhanced message management.
Another feature included in AmVia`s Unified Messaging offering is Live Reply. While listening to a voicemail a user can push one button and the system connects telephonically with the original sender. The system also allows a user to respond to e-mail and fax with a direct phone call, and increases the types of e-mail attachments a user can access over the phone.
"Think of replying to an e-mail message if you`re a mobile worker. You`re dashing through Johannesburg International Airport and you listen to that e-mail (text-to-speech engine), because you`re not taking the time to get out your notebook computer and plug it in and download your messages. How are you going to reply?" asked AmVia`s Mission Controller, Kevin Hurwitz. "The quickest and easiest way is press a key, record a voice response, and send it off. The person who originally sent the email will receive a .WAV attachment of the voice response. It`s really just driving at the fact that everyone has access to a telephone, so for the mobile worker, it just eases the method that they can communicate."
Hurwitz said that customers are less willing to accept travel excuses when their messages go unanswered, companies must make sure their employees can keep in touch when on the road. "It`s really anytime, anywhere communications. Regardless of message type (voice, fax, e-mail), it doesn`t matter where you are, what kind of device you use, you have the ability to access and reply to your all messages."
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