Sofrecom has a new offer for telecommunication mobile operators: G.mobile (Gaia mobile). This customer care and billing system adapted to the specific needs of the mobile operators manages different packages of services such as:
the subscriptions,
the terminals,
the facilities,
the tariffs offers.
One of the main advantages of the Gaia Mobile offer is that the order tools can be parameterised and lightened by a three tier architecture which allows an internet / intranet display for all types of retailers.
Another advantage of this solution is the interfacing with:
the HLR through a Universal Mediation Device, which enables to carry out the activation, the suspension and the management of customer services.
pre-paid platforms (either through two tools, a Node Service or an Int elligent Network), that is a key point for mobile operators.
the AuC (Authentication Centre) to identify the SIM cards batches and their corresponding customisations.
an interactive voice recorder to access Gaia customer database with a messaging platform to send SMS to the customer such as maximum limit of consumption, suspension warning and reactivation/termination.
It also spreads the offers as well as the packages to all types of retailers in the distribution network that allows the operator to manage very efficiently the sales points and the provision of services to those retailers.
This offer has been integrated into the Gaia solution, the only customer care and billing system solution fully convergent for fixed, wireless, IP and data networks. It was already implemented in more than twenty countries all around the world.
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