Softline ACCPAC's parent company, Sage Software, recently won a CRMGuru Summit Award for CRM Solution Excellence for having the most 'partner-centric' CRM solution.
The award recognises ACCPAC CRM for the strength of its CRM product functionality, as well as customer and partner satisfaction and loyalty, earning it first place in the Partner Relationship category.
The CRMGuru Summit Award for CRM Solution Excellence follows a year-long study by CRMGuru that gathered input from CRM customers, users and partners. The online survey accumulated nearly 2 500 responses between June 2004 and May 2005, with winners in each category determined by the highest rating in the CRMGuru CustomerThink Relationship Quality Index (CRQI), a composite score from zero to 100.
Forty percent of the CRQI score was derived from the CRM solution ratings and 60% calculated from questions about customer satisfaction, loyalty, project success and return on investment.
Solution ratings included seven factors weighted by their loyalty impact based on functionality, ease of use, ease of implementation, service and technical support, technology platform, total cost of ownership, and vendor resources and stability. ACCPAC CRM earned the top score in a category that included input from partners, such as resellers, integrators and consultants.
"Mid-sized businesses demand local expertise to ensure their business applications work at their best," said Jeremy Waterman, managing director, Softline Accpac. "Sage Software has worked closely with the business partner community for more than 20 years to deliver that expertise. This award recognises its clear leadership in providing CRM solutions that are right for mid-sized businesses, delivered with the local touch they demand."
"This year's CRMGuru Summit Award recipients are setting a great example for other vendors by practising the principles of effective CRM," said Bob Thompson, CEO of CustomerThink Corporation, and founder of CRMGuru. Noting that 60% of each CRM solution's overall score was based on relationship health indicators, and not just software functionality, Thompson added: "Successful relationships involve more than just software features and functions. I commend Sage Software for its strong channel partner relationships for its CRM product -- a key ingredient for success in mid-market CRM."
ACCPAC CRM is full-suite, configurable CRM software for the mid-market that is available both as a hosted service and for on-premises deployment. ACCPAC CRM gives the mid-market the ability to move from hosted to on-premises implementation as business needs dictate, keeping all online data and customisations fully intact. ACCPAC CRM provides bi-directional front office/back office integration with ACCPAC Advantage Series accounting and operations management software.
In addition to ACCPAC CRM for mid-sized businesses, Sage Software also offers SalesLogix for small enterprises, a full-suite, customisable CRM software that provides an easy-to-use, integrated and fully customisable suite of sales, marketing, customer service and support automation solutions to address their unique workflow processes and vertical industry needs, and ACT!, with over 2.3 million registered users, the market leading contact and customer management product that is the defacto standard for helping people organise, access and manage their comprehensive customer details in a single, integrated solution.
The Sage Group plc is a leading supplier of accounting and business management software solutions and related services for small, medium and large enterprises. It comprises market-leading businesses throughout Europe, UK, North America, SA and Australia .The Sage group plc has over 4.5 million small and mid-sized customers in 55 countries and 8 000 staff.
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CRMGuru.com (www.crmguru.com) is the world's largest industry portal for business executives to learn about the art and science of customer relationship management (CRM). CRMGuru's mission is to help marketing, sales and service executives succeed with CRM through high-quality and unbiased articles, discussions and newsletters; interactions with CRMGuru panellists; insightful industry benchmark reports; and an annual CRM thought-leader event. The portal serves more than 300 000 newsletter subscribers and site visitors each month from all regions of the world, with support from a global panel of CRM experts.
Softline Accpac
Softline Accpac is a global provider of business management applications including accounting, CRM, warehouse management and HR to the mid-range market. Its solutions are delivered to 130 countries exclusively through its network of over 5 500 solution providers worldwide and 130 throughout Africa.
Softline Accpac's product line includes: ACCPAC CRM, ACCPAC Advantage Series, ACCPAC Business Analysis Suite, ACCPAC eTransact, ACCPAC Warehouse Management System, ACCPAC ePOS, ACCPAC Insight and Simply Accounting.
Softline
Softline is a leading provider of accounting, payroll and CRM software solutions to small, medium and large companies. Founded in 1988 by Ivan Epstein, Alan Osrin and Steven Cohen, Softline was established during the formative years of the software industry and listed on the JSE Securities Exchange South Africa in February 1997. Softline expanded to establish a strong position within its area of focus in SA and Australia.
Focused on the development of accounting, payroll and CRM software solutions, Softline has a 16-year track record as a market leader. The group has a broad range of products offering users a variety of software solutions to run their businesses efficiently.
Softline's leading brands include Softline Accpac, Softline Enterprise, Softline Pastel (Accounting and Payroll) and Softline VIP. The combination of the group's product offerings, provide Softline customers with comprehensive, well-branded accounting, payroll and CRM software solutions.
In November 2003, Softline was acquired by Sage Group plc, an established FTSE 100 company. The group includes market-leading businesses throughout the UK, Europe, North America, SA and Australia, supplying business software to the small, medium and large business community.
Softline has a solid track record of profitability and cash generation. The group delivers quality accounting, payroll and CRM software solutions that improve the efficiencies of businesses around the world.
Sage
The Sage Group plc is a leading supplier of accounting and business management software solutions and related services for small, medium and large enterprises. It comprises market-leading businesses throughout Europe, UK, North America, SA and Australia .The Sage group plc has over 4.5 million small and mid-sized customers in 55 countries and 8 000 staff.
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