Softline Accpac has announced the immediate availability of the latest version of its award-winning customer relationship management (CRM) solution, Accpac CRM version 5.8.
Offering feature-rich sales, marketing and customer support automation for small and mid-sized businesses, version 5.8 enhancements expand on the Accpac CRM traditions of fast deployment, easy feature configuration and flexible data integration with the introduction of new end-user dashboard options, improved data management capabilities and extended system administration features.
Accpac CRM is the only mid-market CRM solution available today that allows organisations to choose either an on-demand or on-premises deployment and provides the ability to migrate between them in order to accommodate an organisation's changing business needs and IT resource constraints.
"Our customers can choose the Accpac CRM Solution that is right for their growth model, workflow and budget," explained Jeremy Waterman, managing director, Softline ACCPAC. "The flexibility of having on-demand and on-premises deployment options provides the ideal level of control for small or mid-sized businesses. All of an organisation's deployment priorities are addressed, whether these are centred on 24/7 availability and administration, end-user adoption, depth of CRM capabilities, ease of configuration, integration or total cost of ownership."
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Enhanced Accpac CRM dashboard capabilities allow users to create custom dashboards that contain the information most relevant to their daily workflow. Dashboards can include a variety of data components such as favourite reports, embedded charts with drill-down capabilities, saved data searches, customer snapshots, lists of hot leads, high priority customer support issues and more. Users can create multiple dashboards to track metrics and key performance indicators that provide the visibility they need to improve their sales, marketing or customer care operations.
Accpac CRM's data management capabilities include improved data imports and conversion, report organisation and list management. The new contact import feature is designed to better support businesses that market and sell to end consumers. The enhanced lead-to-opportunity conversion capability retains all historical communications for improved data tracking. The new report management feature introduces custom report categories for better report organisation and easier information sharing. Users can group frequently used reports in a "My Favourite Reports" category or access reports directly from a personal dashboard. The enhanced target list feature converts key lists into CSV files in the document library for expanded list management.
Enhanced Accpac CRM system administration capabilities include new default templates that allow system administrators to quickly create new user profiles from existing baseline security and role-based settings. New monitoring features allow managers to measure system usage at team or individual user levels. Usage reports include historical session duration, user activity, access methods and more. New log-on features include configurable ID and password strength checks to ensure system security.
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Softline ACCPAC is a global provider of business management applications including accounting, CRM, warehouse management and HR to the mid-range market. Its solutions are delivered to 130 countries exclusively through its network of over 5 500 solution providers worldwide and 130 throughout Africa.
Softline ACCPAC's product line includes: Accpac CRM, Accpac ERP, Accpac Business Analysis Suite, Accpac eTransact, Accpac Warehouse Management System, Accpac ePOS, Accpac Insight and Simply Accounting.
Softline
Softline is a leading provider of accounting, payroll and CRM software solutions to small, medium and large companies. Founded in 1988 by Ivan Epstein, Alan Osrin and Steven Cohen, Softline was established during the formative years of the software industry and listed on the JSE Securities Exchange South Africa in February 1997. Softline expanded to establish a strong position within its area of focus in South Africa and Australia.
Focused on the development of accounting, payroll and CRM software solutions, Softline has a 17-year track record as a market leader. The group has a broad range of products offering users a variety of software solutions to run their businesses efficiently. Softline's leading brands include Softline Accpac, Softline Enterprise, Softline Pastel (Accounting and Payroll) and Softline VIP. The combination of the group's product offerings, provide Softline customers with comprehensive, well-branded accounting, payroll and CRM software solutions. In November 2003, Softline was acquired by Sage Group plc, an established FTSE 100 company. The group includes market-leading businesses throughout the United Kingdom, Europe, North America, South Africa and Australia, supplying business software to the small, medium and large business community.
Softline has a solid track record of profitability and cash generation. The group delivers quality accounting, payroll and CRM software solutions that improve the efficiencies of businesses around the world.
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