Retail is a fast paced industry with fierce competition, where client retention is determined by the care paid to every step of the value chain. This industry, like any other, has very specific needs that can only be fully addressed with tailored solutions, such as Softline Accpac's new RMS, which will be exhibited at this year's Futurex.
Specifically suited to the needs of mid-size enterprises operating in the distribution and retail market, Accpac RMS will undoubtedly be a Futurex highlight.
"We are looking forward to exhibiting Accpac RMS at Futurex. The product enables us to offer industry-specific solutions and assist retailers to develop meaningful competitive advantages," says Jeremy Waterman, managing director, Softline Accpac.
Waterman says Accpac RMS is a combination of Accpac ERP and retail specific solutions such as price manager, order plus, purchase order projections, stock take, POS and inter-brand transfer.
Servicing customers in POS
Obtaining new customers can cost five times more than retaining existing ones. Waterman says a powerful element of Accpac RMS is that it integrates front office POS software to enhance the in-store customer experience.
Particular attention is paid to details such as the integration of lay away and kitting functionalities or refund management.
In addition, when sales price lists are downloaded from the back office and activated automatically at the agreed date, it still enables the till to monitor previous prices in case any complaint arises.
Back office support
Waterman explains that the retail industry is extremely cost-driven and as a consequence focus is placed on cost control at every point of the supply chain.
He says the benefit of having Accpac ERP as the backbone of a retail solution ensures constant sales monitoring, seamless information flow between branches and head office and easy activity reporting.
Inter-branch transfer (IBT)
To enable the customer to find its desired product on the shelves, the product has to arrive in the right place at the right time.
"We are particularly proud of our IBT module, as efficient stock management between branches can give tremendous leverage to increase customer satisfaction with an ability to avoid stock outage," comments Waterman.
The concept of an IBT is to better manage stock between branches, ensuring all transfer details are recorded, monitored and tracked.
It automatically calculates the economic ordering quantity by user-defined algorithms, allowing for effective management of a complex order process. All of this is then integrated to the ERP system for permanent cost monitoring.
"We believe that Accpac RMS responds well to the local retail market requirements and are confident it will receive positive feedback from visitors at Futurex," concludes Waterman.
For more information visit Softline Accpac at Futurex, Hall 1, Stand B9 to B14.
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Softline Accpac is a global provider of business management applications, including accounting, CRM, warehouse management and HR to the mid-range market. Its solutions are delivered to 130 countries exclusively through its network of over 5 500 solution providers worldwide and 130 throughout Africa. Softline Accpac's product line includes: Accpac CRM, ACCPAC ERP, Accpac Business Analysis Suite, ACCPAC Warehouse Management System, Accpac RMS and ACCPAC Insight.
Softline
Softline is a leading provider of accounting, payroll and CRM software solutions to small, medium and large sized companies. Founded in 1988 by Ivan Epstein, Alan Osrin and Steven Cohen, Softline was established during the formative years of the software industry and listed on the JSE Securities Exchange South Africa in February 1997. Softline expanded to establish a strong position within its area of focus in South Africa and Australia.
Focused on the development of accounting, payroll and CRM software solutions, Softline has a 16-year track record as a market leader. The group has a broad range of products offering users a variety of software solutions to run their businesses efficiently. Softline's leading brands include Softline Accpac, Softline Enterprise, Softline Pastel (Accounting and Payroll) and Softline VIP. The combination of the group's product offerings provide Softline customers with comprehensive, well-branded accounting, payroll and CRM software solutions.
In November 2003, Softline was acquired by Sage Group, an established FTSE 100 company. The group includes market-leading businesses throughout the UK, Europe, North America, SA and Australia, supplying business software to the small, medium and large sized business community.
Softline has a solid track record of profitability and cash generation. The group delivers quality accounting, payroll and CRM software solutions that improve the efficiencies of businesses around the world.
Sage
The Sage Group, an established FTSE 100 company, is a leading supplier of accounting and business management software solutions and services to 5.2 million small and medium sized clients worldwide. With over 13 000 employees, the Sage Group comprises market-leading businesses throughout Europe, United Kingdom, North America, South Africa and Australia. Its products and services are sold through a global network of 23 000 reseller partners, 40 000 accountants as well as directly to clients from Sage companies throughout the world. For the financial year ending 30 September 2006, the group's revenue grew by 22% to lb935.6m and the operating profit rose by 18% to lb235.8m.
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