Softline Enterprise today announced the availability of the latest version of its CRM offering, SalesLogix. Expanding on the product's integrated sales, marketing, customer service and support automation capabilities, SalesLogix version 7 is driven by the needs of small and mid-sized businesses, as well as users in divisions of large enterprises. New v7 features include interactive sales dashboards, an integrated service and support client, enhanced marketing capabilities, full-featured mobile support and productivity enhancements for users, administrators and developers.
"Sage continues to develop new features across the entire CRM SalesLogix product suite to help organisations heighten their awareness and use of actionable customer data," explained Ashley Ellington, MD, Softline Enterprise. "Our customers can use SalesLogix from the desktop, laptop, Web or mobile devices to turn insight into action by analysing sales performance, diagnosing business challenges and identifying new revenue opportunities. Customisations performed by our CRM Solutions business partners can further expand the system's value for industry-specific sales environments."
"SalesLogix Sales provides the tools and resources needed to effectively manage all aspects of the sales cycle and increase team sales performance," says Lawrence Smith, SalesLogix product manager. "As a single repository for customer information, it enables users to access detailed account and contact information, track opportunities from lead through close, manage team calendars and activities, forecast revenue, and report on sales effectiveness."
New features include:
Real-time Interactive Dashboards allow users to gain insight into organisational and individual performance, diagnose key issues and identify opportunities by analysing pipeline status, open opportunities, and win rates. Users can create customised dashboard content and perform analysis using filter or group criteria, as well as drag-and-drop features.
Full-Featured Mobile CRM Support allows users to view and update contact, account, service ticket and opportunity information as well as related notes and history in real time. Users can deploy on popular BlackBerry and/or Pocket PC mobile platforms to sync with one click to wireless, dial-up, or a network connection. Administrators can distribute data and application updates automatically to mobile devices.
Enhanced Marketing Capabilities include a wide variety of new tools that allow users to capture leads from Web pages, import external lists, manage and qualify leads, measure the impact and cost of campaigns on a cost-per-lead basis, design and monitor e-mail campaigns using Sage Communicator, and track campaign tasks in multiple stages.
Integrated Service and Support allows users to access all support information and features through an integrated client. Users can track and view defects including problem type, version found, and source. Users can also view defects and returns associated with a specific account or ticket as well as track all details throughout the lifecycle of a return. Assets can be associated with accounts, tickets, defects, contracts or returns.
User Productivity Enhancements help users access commonly used functions that are grouped by role on the navigation. Users can copy a link of any record to the clipboard and paste into an e-mail, enabling other users to quickly access the same record with a single click. Users can also produce reports with the improved Crystal Reports XI R2 and control report output through easily defined filters and dynamic groups.
Administrator Productivity Enhancements enable the Import Wizard with easier field mapping, custom scripting, duplicate checking, and import preview and testing. Administrators can install remote databases quickly with a single-click executable, synchronise remote changes with a secure Internet-based sync option (HTTPS) and perform database maintenance with the customisable Integrity Checker to find, report and fix database issues.
Developer Enhancements enable non-SalesLogix tables and views, maintaining security and synchronisation support. Developers can customise the Activity, Report Manager and Attachment interfaces. A SQL profiler helps troubleshoot and optimise application performance with the SQL Profiler. Developers can also apply changes to production quickly with integrated Bundler and Architect projects. Additionally .NET customisation tools enable development in Visual Studio .NET and native plug-ins to be added in the SalesLogix Architect.
Contact Softline Enterprise on (011) 290 2900 or visit www.softlineenterprise.co.za for more information.
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Softline Enterprise is a leading supplier of enterprise resource planning (ERP) solutions, delivering performance and web capability that is essential for success in today's competitive business environment. Addressing finance, construction, distribution, manufacturing, services and eBusiness requirements, the product offering also supports and consolidates activity across expanding business needs. Available on a wide range of operating systems and compatible with a host of industry leading databases, it gives mid-range and larger organisations the reliability and scalability required to keep ahead of competitors.
Softline Enterprise products are supported through a network of accredited partners which bring together the individual product and service components to deliver a complete and tailored solution.
Softline Enterprise products include:
Sage Line 500 - offering all the advantages of a traditional ERP solution, Sage Line 500 provides tight financial control with full visibility of costs and powerful reporting tools. In addition it includes an evaluation of market trends to assist customers to make informed strategic decisions. The product also manages cash flow through close budget control and efficient purchase requisitioning and supports international business with multi-language, multi-currency, multi-company features. It includes vertical solutions such as manufacturing, construction and retail.
SalesLogix - an affordable, fully scaleable and powerful CRM solution that is easily customised for medium sized and divisions of large corporate businesses. SalesLogix is designed to integrate seamlessly with other business software and back office applications, providing customers with a holistic view of each customer
Sage
The Sage Group plc is a leading supplier of accounting and business management software solutions and related services for small, medium and large size enterprises. It comprises market-leading businesses throughout Europe, United Kingdom, North America, South Africa and Australia .The Sage group plc has over five million small-and mid-sized customers in 55 countries and 10 000 staff.
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