Software AG in Darmstadt, Germany is again awarded ISO 9002 certification for technical customer service

Software AG in Darmstadt implements quality management according to ISO 9002 in its Service and Support Departments for all products. Certification has been issued guaranteeing qualitatively evaluated customer service of the highest level.

With ISO 9002 certification, Software AG reaffirms its uncompromising commitment to recognized quality standards and its determination to provide customers around the world with fast, reliable service and support. A system audit by CETECOM GmbH, Essen, again showed that Software AG meets the standards for quality management and the requirements of continuous quality assurance. The first ISO certification was issued in May 1995bescheinigt.

It is primarily large customers who require their suppliers to have ISO certification. Dr. Helmut Wilke, board member of Software AG responsible for marketing, sales and services confirms: "Because information technology today plays a deciding role in the success of companies, they seek cooperation with suppliers who offer them service and support of the highest level. Therefore, our users demand proof of ISO 9002 certification. Now with renewed certification, we signal loud and clear that long-term customer satisfaction is a very important goal in our company."

The ISO certification confirms that Software AG's customer service has introduced and implemented a quality management system for service and support in the product offerings for database technology, application development and middleware. Central support makes an important contribution to customer satisfaction. Quality goals, subject to on-going internal monitoring, strive to guarantee the current high level of customer service and continuous improvement.