Local Software Development Company, Solutional, has appointed Networks Unlimited as a Value Added Reseller for their flagship product, Radical. Radical, a Customer Relationship Management Solution that can be tailored to the needs of untold vertical markets, is taking the South African market place by storm.
Paula Hocking, Business Development Manager at Solutional says: "The product has been so well received in the local market through a direct sales initiative from Solutional. The time is ripe to expand the distribution channel and formalise our channel strategy. Networks Unlimited are well suited to distribute Radical due to the correlation that Radical has with other products that they sell. We have already integrated Radical with most of their other product offerings. Networks Unlimited also have a presence countrywide and so are in a good position to enhance the support that Solutional is already giving its customers."
Carol Grave, heading up the Radical Team at Networks Unlimited has been scouring the local and international markets for a Help Desk/ Customer Relationship Management product to complement their existing product suite. "The South African market is unique and we found more and more that the international products that we evaluated were not flexible enough to easily adapt the specific requirements of the South African IT consumer. The South African requirement appears to be very specific and the costs associated with adapting international products was very high. Each time a change was required by the customer there was a dollar or pound based expense attached. The beauty of Radical is that it is extremely flexible and easy enough for the customers to customise themselves without spending an extra cent. Radical`s Package Editor and Business Rules Processor empowers the customer with the ability to fully customise the tables, forms and fields of the package and build in and change their own workflow and escalation procedures. The Package Editor also enables us to target absolutely any vertical market segment with Radical as it is not purely limited to a traditional help desk or CRM requirement."
For more information about Radical see www.solutional.net.
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