More and more companies around the world have recognised the importance of aligning their IT service management processes and strategy with ITIL V3.
This is no different in South Africa. Some of the key benefits of doing this are better alignment with the business needs, improved risk management, improvement in IT employee efficiencies and improved optimisation of IT. With the current economic climate this has become even more important.
Recently, SORTIT has been helping some leading South African companies in the health, education, media, entertainment and finance industries to move from their previous installed service management solutions to HP Service Manager V7, which is more aligned with ITIL V3.
The HP Service Manager solution delivers integrated functionality for the following disciplines:
* Call/interaction management
* Incident management
* Problem management
* Change management
* SLA management
* Configuration management/CMDB
* Knowledge management
* Request management
* Service catalogue management
* Self-service
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