As companies start to realise the benefits of managed services, and the relevant software tools mature, Space Age Technologies has adapted their services to maximise the value they provide their clients.
On 1 December 2009, Space Age launched their repackaged portfolio of managed services. Through this new structure, the company is now in a position to optimally match the specific service needs of each client.
The most important change is the clear definition of the strategic, consulting and administrative services that set Space Age's managed services apart from most other service providers. In addition, workstations can now be included under a single company-wide outsourced managed service.
Managed services provide clients the benefit of a predictable cost for the management and support of the IT platform. Using a high degree of automation, processes and best practices, Space Age ensures their clients' platforms are stable, optimised and secure, 24x7. This not only minimises business risk for companies who depend on their IT systems, but it also frees up the internal people involved in IT to add even further value to their businesses.
The new packaging allows the company to provide the level of managed services each client requires - from small businesses with no internal IT resource, through to medium-sized companies with a full IT department. “Our larger clients do not need the full range of services that we have offered up to now,” explains the company's MD, Mark Geschke. “With this new structure, we are able to provide the IT teams in medium businesses with the value of our automation and highly developed processes. At the same time, we can offer smaller companies enormous value, allowing them to focus on making money, while we take care of all their IT needs.”
When Space Age Technologies launched their first 24x7 managed services back in 2001, the range of management software was extremely limited and mostly only the domain of large enterprises. With its mission of bringing the kind of services normally only available to large companies, to the small and medium business, Space Age has long been a leader in bringing the benefits of managed services to their SME clients.
Recently, many other companies have begun offering managed services. Very few can claim to have the level of experience, expertise and service offering that Space Age has built up over the years. The availability of newer software tools, developed specifically for managed service providers, has enabled additional functionality - largely related to the ability to manage and support the end-users. Space Age has embraced these new tools and drives innovation to stay ahead - providing their clients with value added services that continue to differentiate them from the competition - see more at http://www.spaceage.co.za/services/sataware-managed-services/.
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