Leading speech technology pioneers Unisys Corporation and SpeechWorks International, Inc. today announced an agreement to deliver a complete, integrated speech solution for companies seeking a competitive edge in the global e-business marketplace. Unisys will integrate SpeechWorks 6 with its award-winning Unisys e-@ction Natural Language Speech Assistant (NLSA) toolkit and resell SpeechWorks 6 through its sales force and on the SpeechDepot Web portal (http://www.speechdepot.com) that Unisys sponsors.
The integrated solution from Unisys and SpeechWorks will allow companies to quickly and easily build and deploy large-scale speech solutions to automate customer service capabilities including speech-enabled e-business. The partnership will leverage both companies` extensive business relationships to drive the adoption of speech applications among companies seeking to offer their customers voice-access to information, voice-enabled messaging and other revenue-generating enhanced services.
Unisys and SpeechWorks are also working together in the W3C Consortium to define industry standards, including VoiceXML for speech access to the Internet in support of critical business applications.
"As more companies are realizing the value of voice access to Web content over the phone, the integrated solution offered by Unisys and SpeechWorks will help spur the growth of voice portals," said Joseph Yaworski, who heads the Natural Language Understanding Business Initiative at Unisys. "We have seen more and more of our customers interested in using SpeechWorks software for deploying speech applications."
"By integrating SpeechWorks 6 with the NLSA toolkit, we are offering companies a simple, cost-effective avenue to quickly adopt voice-driven electronic commerce," said Scott Ganson, vice president of channels at SpeechWorks. "The partnership with Unisys is a natural one as their systems integration expertise, combined with our ability to offer customers a total speech recognition solution, including software and services, delivers a complete package."
Unisys NLSA provides application developers with the tools for designing and creating speech applications, application project management, development methodology and testing. The SpeechWorks 6 solution is built for automated speech recognition (ASR) in large-scale, customer service solutions and speech-enabled e-commerce. SpeechWorks 6 is based originally on research conducted at the Massachusetts Institute of Technology.
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SpeechWorks International
Organizations worldwide rely on SpeechWorks to delight their callers and provide them with a level of service never before experienced over the phone. Complementing the self-service model of e-business, SpeechWorks speech recognition solutions, including the revolutionary SpeechSite, let consumers direct their calls, obtain information and complete transactions automatically, simply by speaking naturally over any phone, anytime. SpeechWorks customers include the world`s most sophisticated customer service innovators such as Continental Airlines, E*TRADE, FedEx/NextLink, Hewlett-Packard, MapQuest.com, McKessonHBOC and United Airlines. The Company offers the SpeechWorks Here Guarantee, the industry`s only program to ensure customer success.
Headquartered in Boston, with offices worldwide, SpeechWorks is a privately held corporation with financing from Intel Corporation, The Intel64 Fund, SAP and venture capital firms. To experience the power of SpeechWorks, call toll-free: 1.888.SAY.DEMO. For additional information, call 617.428.4444 or visit http://www.speechworks.com
Unisys
Unisys is an electronic business solutions company whose 36,000 employees help customers in 100 countries apply information technology to seize opportunities and overcome challenges of the Internet economy. Unisys people integrate and deliver the solutions, services, platforms and network infrastructure required by business and government to transform their organizations for success in this new era. The company offers a rich portfolio of Unisys e-@ction Solutions for electronic business based on its expertise in vertical industry solutions, network services, outsourcing, systems integration and multivendor support, coupled with enterprise-class server and related technologies. The primary vertical markets Unisys serves worldwide include financial services, transportation, communications, publishing and commercial sectors, as well as the public sector, including federal government customers. Unisys is headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area. For more information on the company, access the Unisys home page on the World Wide Web at www.unisys.com http://www.unisys.com. Investor information can be found at www.unisys.com/investor http://www.unisys.com/investor.
Unisys is a registered trademark and e-@ction is a trademark of Unisys Corporation. SpeechWorks, SpeechWorks Here and SpeechSite are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.