Spescom DataFusion, the group's call centre operation, has achieved platinum partnership status with the world leader in the call centre industry, Avaya.
Platinum status is awarded following a rigorous assessment process in which technical skills proficiency, resources, customer satisfaction and overall success in the marketplace are examined.
"This is the highest recognition and level of certification that Avaya can bestow on partners," says Spescom DataFusion CEO, Paul Fick.
He says that certification is a formal process.
"Spescom underwent a stringent audit process in various fields, including technical competence, the selling, scoping and designing of solutions, and we were assessed to be at the top of our game as a leading Avaya partner."
Fick says it sends a message to the marketplace that translates into customer confidence in Spescom, proven successful completion of top-level projects and consistent achievement of targets.
Avaya SA country manager, Bridget Kelly, says: "Avaya is thrilled to welcome Spescom DataFusion as a fully accredited Avaya Platinum Business Partner. This achievement is just reward for the high levels of technical and commercial commitment Spescom has shown Avaya over many years."
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Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and South Africa.
The group is publicly listed on the JSE Limited (Spescom Ltd).
Spescom is an information and communications technology company focused on the various aspects of enterprise content management.
The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.
Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.
Spescom DataFusion, the group's contact centre operation, is a certified Avaya Platinum Business Partner. This is a distinction reserved for select enterprises with proven world-class technical expertise and customer service.
Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions. DataVoice is marketed internationally by London-based Spescom Limited UK.
eB is sold by US-based Spescom Software Inc.
Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.
Worldwide, customers include: Eskom, Blake & Associates, Nedcore, Auto & General, IBM, First National Bank, Wesbank, Cell C, Old Mutual, Direct Axis, ICG, Siemens, National Bank of Dubai, Telecom Austria, Lloyds TSB, National Bank of Kuwait, Dubai Police, WHSmith, Network Rail (Railtrack); City of Lancaster,Aker Kvaenrner, Bechtel, Pan American Energy, Lloyds Register, Caterpillar, Colorado Springs Utilities, Entergy, Ameren UE, Constellation Energy Group, Seabrook, Telkom SA, Vodacom, MTN, Grintek and Econet.
For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.
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