Spescom DataVoice has announced recording support for all major IP telecommunications platforms via an enhancement to its flagship Libra recorder.
The Libra DataVoice recording platform has been designed for application in the small and medium enterprise (SME) market. The upgrade facilitates the provision of recording support for industry-standard H.323 and RTP IP telephony platforms.
According to Pieter du Preez, Spescom DataVoice marketing manager, support for recording RTP is built into the standard recorder platform.
IP telephony is one of the major growth areas in the communications, general IT and convergence arenas.
"Growth in any technology application market invariably leads to interoperability problems between add-on services, such as telephony, recording and platform standards. Therefore, there is a need for synergy between different systems or platforms, resulting in seamless communication and collaboration.
"For industry-standard H.323 or RTP IP VOIP systems, Spescom DataVoice provides an integrated recording solution, coupled to the powerful performance management and speech analytics tools available via the Libra recording platform" concludes du Preez.
Du Preez notes that the product has already been successfully deployed in the field.
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Spescom, a Proudly South African company, is a multi-national technology innovator with direct operations in the US, UK and SA.
The group is publicly listed on the JSE Limited (Spescom).
Spescom is an information and communications technology company focused on the various aspects of enterprise content management.
The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.
Specifically, Spescom supplies solutions in the areas of access network; enterprise information management; multimedia transaction recording; broadcast; and customer contact centres.
Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions. DataVoice is marketed internationally by London based Spescom UK. eB is sold by US based Spescom Software.
Spescom's global customer base consists of multi-national organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.
Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, IBM, Telkom, SABC, Old Mutual, Eskom, Transnet, First National Bank.
For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com
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