Spescom DataVoice has entered into a strategic alliance with Key Performance Technologies (KPT).
The agreement sees Spescom DataVoice extend its range of recording platforms to include Qnique, a contact centre performance management solution.
Spescom DataVoice CEO, Paul Fick, says the product will be rebranded DataVoice Qnique Insight and will include a DataVoice communications recording component.
"The addition of a performance management component to Spescom's market offerings is an exciting prospect for us. It constitutes a natural progression into a new sector of the contact centre arena by providing a powerful assessment tool that enables Spescom to offer customers a comprehensive contact centre and voice recording solution," says Fick.
"Qnique integrates easily with Spescom's recording products. We can now offer a competitive, comprehensive performance management solution that addresses a myriad of needs in the contact centre environment.
"The current Qnique customer base will benefit from Spescom's extensive resources, as a multinational concern, including the group's technology research and development capabilities.
"Existing customers will also continue to enjoy contact with the same KPT employees who have now moved over to Spescom. This ensures continuity of service and provides Spescom with a wealth of knowledge and experience on both the Qnique product and the performance management arena," concludes Fick.
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Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and SA.
The group is publicly listed on the JSE Securities Exchange SA (Spescom Ltd), and on the NASDAQ OTCBB : SPCO (Spescom Software Inc).
Spescom is an information and communications technology company focused on the various aspects of enterprise content management.
The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.
Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.
Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.
eB is sold internationally by US-based Spescom Software Inc.
Spescom's global customer base consists of multi-national organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.
Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.
For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.
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