Spanish company Presence Technology and multinational ICT group, Spescom, have signed a strategic partnership agreement.
Under the terms of the agreement, Spescom will market Presence Technology contact centre solutions - specifically the CRM Optimizer product - in Africa.
CRM Optimizer solutions significantly improve the interaction between contact centres and customers, regardless of the medium used, whether it is voice, Internet, e-mail, VOIP, call back, or SMS messaging.
According to Paul Fick, Managing Director of Spescom DataFusion, the group's contact centre operation, training has already commenced. "Presence's products complement our current product range well and will afford our contact centre customers significant additional functionality and business benefits."
William Weber, CEO of Presence Technology, notes that the agreement is an important development for the Spanish company. "Spescom's leadership in the contact centre arena opens up the African market for us and aids our strategic goal of expansion into international markets."
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Spescom is a multinational technology innovator with direct operations in the US, UK and SA.
Spescom Limited is publicly listed on the JSE Securities Exchange. Spescom Software Inc is publicly listed on the NASDAQ OTCBB: SPCO (Spescom Software Inc).
Spescom addresses the information and communications technology market providing both products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.
Specifically, Spescom provides solutions in the areas of access network; enterprise information management; multimedia transaction recording; broadcast; customer contact centres; and test and measurement.
Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.
Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.
Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.
For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.
Presence Technology
Headquartered in Barcelona, Presence Technology develops software applications for the contact centre sector. Through its leading-edge application, the CRM Optimizer, Presence's mission is to create value for our customers, increasing productivity, lowering costs, and improving profitability through its software applications, its solution consultancy and operations engineering for the contact centre environment.
PRESENCE Technology's offers its advanced solutions in a client-server environment that allows resource optimisation and increases efficiency in customer-company interaction processes.
With an R&D department that is constantly updating and creating new versions and solutions, Presence Technology is a strategic partner to its customers, forging long-term business relations.
Presence is a member of the Avaya DevConnect Program. Currently Presence Technology has three offices: Madrid, Barcelona and Mexico DF; however, it will be opening offices in London and Sao Paolo in 2004, and will be entering the South African and US markets through joint ventures and distributorship agreements.
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