Spescom DataFusion has signed a deal with the Nedbank Group to supply a recording solution to the Global Business division.
Spescom DataFusion MD, Paul Fick, says a DataVoice Libra recording solution will be deployed. "The Libra recorder is a cost-effective, scalable and full-featured digital voice recording system.
"Global Business focuses on foreign banking transactions and therefore the presence of a reliable recording solution is paramount in terms of legal requirements and customer satisfaction," notes Fick.
"The Libra platform will record the telephone conversations of bank employees, thereby acting as proof of transaction. These recordings offer protection for both the bank and its customers against fraud and information gleaned from exchanges may be used for training purposes and quality assurance."
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Spescom DataFusion is the contact centre operation of the Spescom group. Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and SA.
The group is publicly listed on the JSE Securities Exchange SA (Spescom Ltd), and on the NASDAQ OTCBB: SPCO (Spescom Software Inc).
Spescom is an information and communications technology company focused on the various aspects of enterprise content management. The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.
Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.
Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.
eB is sold internationally by US-based Spescom Software Inc.
Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.
Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.
For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.
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