SPL, a member of the Dimension Data Group, has announced their technical services division will deliver Y2K support for Software AG customers over the millennium and into the next century.
Schalk Viljoen, General Manager: Enterprise Systems Division at SPL, says: "SPL is a long-standing business partner of Software AG, one of the 20 largest software companies worldwide, with a focus on application development tools and databases. As such, SPL will provide maintenance paying Software AG customers with the reassurance of support over this critical period."
SPL Technical Services will deliver support services to SPL customers from 24 December 1999 until 20 January 2000 and from 28 February 2000 until 10 March 2000 - a period of 40 days.
Maintenance paying customers will be able to report problems telephonically or electronically from 07h00 until 19h00 during normal workdays. A qualified support engineer will also be available to receive and work on reported problems during normal office hours from 08h30 to 17h00. In addition, consultants will be at hand during office hours at the standard consulting rates, provided they have been scheduled well in advance.
"We are giving our customers the option of taking extended support as well - for guaranteed peace of mind," says Viljoen.
SPL customers who wish to make use of an extended support option may enter into an agreement with SPL for which they will receive ongoing extended 24X7 support for a specified period.
Customers will be issued with a special after-hours number for 24-hour telephonic support during the stipulated time. This guarantees telephonic availability of a qualified support engineer to receive the customer`s call.
SPL will work on a 24-hour basis to resolve reported problems. This will include reporting and following up of issues with Software AG who will provide second level support during this time. SPL will also make special arrangements with their courier company for the collection and delivery of tapes during the support period.
For customers who choose the extended support option, SPL can offer customised support solutions to suit individual needs. A call-stand-by account executive and or support engineer can be just a phone call away. These individuals can also be located at client sites on predetermined dates to perfectly secure critical periods. In addition, SPL can keep back-up copies of customer applications and data at Software AG.
For more information on SPL`s support options contact the SPL Technical Services help desk toll-free on 0800 118 448 or visit SPL`s home page at http://www.spl.co.za.
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Dimension Data Holdings
Dimension Data Holdings is South Africa`s largest Information Technology integration company with turnover of R4,7-billion (1997/98). Based in Johannesburg and listed on the Johannesburg Stock Exchange, the Group is fast becoming a global organisation with offices in Asia, Australia and the United Kingdom. Its subsidiary, Datacraft Asia, is listed on the main board of the Stock Exchange of Singapore.
Dimension Data Holdings` key business focus is on Network and Systems integration and on the technologies associated with electronic commerce, voice/data convergence and customer management.
SPL, part of the Dimension Data Group, has long been recognised as a high value IT partner to South African corporations and government. The company focuses on customer management, information management and enterprise systems.