In an economy battling rising communication costs, Unison Communications Pty (Ltd) announces the release of their new generation Telephone Management Systems (TMS) Stella Nova Version 3.
Unison, the leading player within the TMS market for over 21 years, has released Version 3 of Stella Nova. "Unison takes pride in its close relationship with clients and upgrades are a reaction to requests from the market," says Craig Young, MD of Unison. "We have identified the simplification factor as integral. User-friendly installation and maintenance will prove a strong drawcard for the channel and end users."
With the current rise in communication costs, there has been a resurge of interest around managing these budgets. TMS products, previously viewed as add-on components, have now become strategic business intelligence tools. "Organisations need to implement proactive cost-saving exercises where the emphasis is on preventing telephone abuse and focusing on productivity. Real business information is needed to assist with this and end results usually provide a minimum 30% drop in costs," explains Young.
But not all TMS systems are equal. "The international TMS markets operate differently to South Africa," says Young. South Africa is a specific market with specific needs and locally-developed products can accommodate this."
Stella Nova Version 3 product details:
* Automation of features, such as notifying users when there is a lost connection with the PABX
* Standard budget facility whereby on an individual extension is monitored and when the user hits the limit, an e-mail alert is sent to the individual, as well as to the system administrator.
* Increased user friendliness, such as report wizards and a Web interface
* Increased emphasis on productivity, with superior quality of reports both from a graphic and information perspective.
* Improved automation, such as the seamless automation of configured reports to specified e-mails or printers
* Market-leading automation of process - with Stella Nova, the HR process is integral to the system and reports are routed to specified individuals, as well as the systems administrator.
* Seamless migration from older versions of Stella Nova
* Proactive tracking of costs
* Proactive call limitation and budgeting
* Stella Nova Version 3 applies to Stella Nova.Net and Stella Nova Desktop
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