Sykes Enterprises, Incorporated ("Sykes"), a global leader in providing vertically integrated, technology-based solutions and Perot Systems Corporation today announced a strategic technology alliance that allows each company to offer clients a complete spectrum of consulting, systems integration, call center, and technical support services.
The strategic alliance will facilitate growth for both companies by enabling them to retain their core business focus, while offering expanded services. Perot Systems gains access to Sykes AnswerTeam product, a powerful diagnostic and desktop technical support tool, plus Sykes technical and call center service capabilities. Perot Systems will embed Sykes call centers and fulfillment capabilities into integrated service offerings that support Perot Systems e-commerce and application development initiatives. Sykes will make Perot Systems their provider of choice for business consulting, systems integration, application development, and technology infrastructure services enabling Sykes to expand the services it offers to clients.
"Perot Systems and Sykes share a common philosophy that is grounded in a commitment to excellence. This relationship enhances our ability to provide world class solutions to our customers. It`s our team effort that really makes the difference," said John H. Sykes, Sykes Chairman and CEO. "Helping our clients maximize their customer relationships is critical for success in e-commerce," said Ross Perot, Chairman and CEO of Perot Systems. "Through the alliance with Sykes, we are better able to provide our clients with the products, skills and knowledge required to create profitable customer relationships."
David L. Grimes, President and COO of Sykes added, "Sykes selected Perot Systems because of the positive financial impact this strategic alliance brings to its combined clients all over the world. This partnership enables clients regardless of size or location to take advantage of a global end-to-end e-commerce platform provided by world class leaders in the service offering each provides. "
"E-commerce is customer centric. For our clients, we are able to enhance the customer experience through Sykes world class technical and call center support," said Gary Castleberry, Vice President Systems Integration of Perot Systems. "The Sykes products and services combined with our capabilities and partners enhance our ability to deliver an unparalleled e-commerce solution."
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Sykes
Sykes Enterprises is a global leader is providing vertically integrated, technology-based solutions worldwide through its 12,000 employees. By utilizing its IT support centers and e-commerce platform, Sykes is able to provide services at all stages in the life cycle of its clients` products and services, including initial development, documentation and localization, customer product service, and end-user support. Sykes, headquartered in Tampa, Florida, currently operates 37 technical call centers (with five additional centers under construction), nine e-commerce centers and 25 offices throughout United States, Canada, Central America, Europe, Africa, and the Philippines. Visit Syke`s web site at http://www.sykes.com
Perot Systems
Perot Systems, based in Dallas, TX, is a leading global information technology services and business solutions company. Perot Systems offers clients custom business solutions that transform the way they conduct business by integrating services that draw upon three core disciplines: business integration, systems integration and application development, and information technology infrastructure services. Perot Systems` revenue exceeds one billion dollars with over 6,500 employees in North America, Europe, and Asia serving clients in the financial services, healthcare, energy, and travel and transportation industries. Additional information on Perot Systems is located at http://www.perotsystems.com