Symantec global intelligence services provide proactive protection from security threats

Symantec, the global leader in information security, has announced Symantec Global Intelligence Services, an integrated service that provides customers with the critical intelligence needed to reduce security risks, improve regulatory compliance, and strengthen their overall security posture.

Symantec Global Intelligence Services provides customers with the most comprehensive view of Internet attack activity. This new offering combines the monitoring and management of Symantec Managed Security Services, offered through partners such as Faritec in SA, with Symantec DeepSight Early Warning Services, the world's premier early warning service.

"Customers need to proactively respond to today's diverse security threats in order to protect their most critical asset, their information," said Patrick Evans, regional director of Symantec Africa. "Symantec Global Intelligence Services provides security expertise with in-depth remediation plans to ensure our customers can keep their businesses up, running and growing regardless of today's global security threats."

Symantec Global Intelligence Services enable customers to substantially reduce risks associated with Internet attacks by providing centralised access to data produced by security devices deployed throughout the customer's enterprise and global threat information. This global threat information is provided by Symantec DeepSight Alert Services' unmatched vulnerability intelligence and Symantec DeepSight Threat Management System's real-time data from a network of more than 20 000 sensors deployed in 180 countries.

"In the midst of a threat, adding this external picture of security, which includes personalised recommendations and alerts from a team of Symantec analysts, offers customers proactive steps on how to best to protect their infrastructure," adds Evans.

"Complex worm and virus threats require organisations to go beyond traditional technology solutions," said Paul Proctor, vice-president of Security and Risk Strategies at Meta Group, a leading provider of IT research, advisory services and strategic consulting. "Long range vulnerability research and current threat information can give organisations critical time to plan responses to threats such as prioritising remediation, patching, and other emergency response activities."

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Through the Symantec Secure Internet Interface, Symantec Managed Security Services customers with Symantec Global Intelligence Services, will have a centralised view of consolidated security intelligence, greatly reducing the time and resources otherwise needed to collect information from a number of disparate sources. Customers can make better, more informed, decisions about prioritising patches and other risk mitigation, before a threat even hits their network. The result is a stronger, more resilient enterprise.

"Since we introduced Symantec MSS in SA through Faritec, we have had great feedback from customers who have seen the benefits of enlisting 24/7 support from experts across the globe to monitor their networks," commented Evans.

Customers can choose to receive early warning notifications of global threats that may impact their own environment based on operating systems, applications and network technologies, along with monitoring and notification of threats currently attempting to impact their enterprise. These notifications can be delivered via e-mail, voice, fax and SMS text messaging, enabling security personnel to receive timely alerts relevant to their enterprise environment and scope of responsibility. For even greater efficiency, organisations can also choose when to be notified based on threat severity, delivery method and more.

To help manage risk and comply with security regulations, customers can analyse and compare their network event data with global data, including trends for companies within the same industry or country. By offering these reporting capabilities and by giving customers the ability to compare their internal data to the global landscape, customers can demonstrate security benchmarking for regulatory compliance.

Global Intelligence Services are available today through Symantec Managed Security Services distribution channels and are available as an optional add-on to Symantec Managed Security Services.