First National Bank (FNB) has confirmed it experienced system errors and data blocks between 10.05am and 10.25am today.
FNB spokesperson, Steve Higgins, says that during that time, customers experienced delayed transactions for point of sale and card services. Online banking services were also impacted.
“Since 10.25am, everything has been working normally again,” says Higgins. “We are currently processing about 400 transactions per second which is normal for FNB.”
The details of what caused the system errors are unclear. Higgins declines to comment on the technicalities, but says it is often difficult to know the exact cause of different customer complaints, especially in terms of online transactions since the problem can often be related to the browser or other factors.
Despite FNB's statement that functionality had been restored by 10.25am, the bank's Twitter avatar, RB Jacobs (@Rbjacobs, the FNB Guy) is still being kept busy with a flurry of complaints from FNB customers around the country.
“Basic payment and transfer functionality available. Value-added services limited. Support teams working flat out to restore,” tweeted the FNB Guy in response to a question regarding which services were affected.
The latest update from @Rbjacobs says support teams are working “flat-out” to get the system up and running, and it “shouldn't be too long now”.
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