T-Mobile deploys Voxeo tech
Voxeo is a voice application platforms and hosted services provider. Based on the experience T-Mobile made with deployments of this technology in several countries, the company selected Voxeo's application lifecycle management suite VoiceObjects to provide customer self-service.
These include customers receiving information about their number portability status, the handset repair status if they submitted a handset for repair, and they can set service barring for international calls and premium numbers.
The international self-service manager at Deutsche Telekom, Beck Cao, says using Voxeo's VoiceObjects technology, they are having the flexibility to make changes in the application on a business level, without waiting for the availability of IT resources, states PRWeb.
“With the deployment of the new self-service portal, the efficiency of our call centres increased within a very short timeframe. By providing information in this portal, the burden of routine requests has been removed from our call centre agents, enabling them to concentrate on the more complex customer inquiries,” Cao says.
T-Mobile Netherlands is now offering a wide range of self-service capabilities within this new IVR portal.
Share