T-Systems delivers new digital business model

Johannesburg, 14 May 2014

T-Systems' subsidiary Intervate partnered with the Johannesburg Roads Agency (JRA) to build the 'Find & Fix' app. The app has been designed to help improve and speed up the processing of road users' service requests.

The JRA is responsible for maintenance of the road infrastructure in the Greater City of Johannesburg Metropolitan area including construction, operation, control and rehabilitation of roads, bridges, traffic signal systems, footways, signs and road markings.

Links to download the apps are available at http://bit.ly/1mU63ED.

"T-Systems assisted JRA in simplifying its communication with road users. The app enables road users to share road issues effortlessly and the JRA to process and resolve service requests efficiently," said Craig Heckrath, Intervate's business unit manager for the company's application development division within T-Systems.

"The app is easily accessible to anyone with a supported smartphone and using the in-built camera, GPS receiver and data connection, submitting service requests is just a few touches away. Users can log issues with the JRA - whether it's a pothole, broken traffic light or missing manhole cover - as they see them by simply submitting a service request from the app which captures their exact location using the phones GPS receiver and with optional photographs and descriptions to assist the JRA. The correct contractors can then be sent out with the correct tools to go and fix the issue. They know exactly where to find it thanks to the geotag location that accompanies the request and a photo, if one was submitted."

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The Find & Fix App allows users to track the status of their reported service requests and view other road user's service requests. Moreover, reports are automatically linked and grouped at the JRA to avoid duplication of service requests and to ensure that issues that are reported by multiple users are prioritised. What's more, the JRA can view a dashboard summary of the reports logged and track their progress, enabling greater accountability and timeous resolution.

The JRA 'Find & Fix' app is available for download for the Windows 8 Phone from Windows 8 Phone store and the Android version from the Google Play store. The iOS version will be available from the iTunes store, from 24 May 2014. Further information on that app and links to download the apps are available at http://bit.ly/1mU63ED or follow the hashtag on twitter #FindnFix.

The Find & Fix app was officially launched at Microsoft's premises in Bryanston on 14 May at 9.30am and is based on Intervate's Fix My City (FMC) Framework. The FMC framework is a multi-tenant capable solution which allows geo-fencing of regions to allow service requests to be grouped and categorised. The framework is flexible and can be easily adapted for example to retail store settings, for health and safety issues or in an industrial plant. This experience and knowledge allied with Intervate's innovation, passion and excellence and a desire to deliver impactful solutions meant that this was an ideal partnership to help solve this very real problem.

Deutsche Telekom

Deutsche Telekom is one of the world's leading integrated telecommunications companies with over 142 million mobile customers, 31 million fixed-network lines and more than 17 million broadband lines (as of 31 December 2013). The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in around 50 countries and has approximately 229 000 employees worldwide. The Group generated revenues of EUR60,1 billion in the 2013 financial year - more than half of it outside Germany.

T-Systems

Drawing on a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. T-Systems provides integrated solutions for the networked future of business and society. Some 50 000 employees at T-Systems combine industry expertise and ICT innovations to add significant value to the digitisation strategies and core business of customers all over the world. T-Systems generated revenue of around EUR9,5 billion in the 2013 financial year.

Since the inception of T-Systems in South Africa in 1997, the company has cemented its position as one of the most successful T-Systems companies outside of Europe. A leading ICT outsourcing service provider locally, T-Systems offers end-to-end ICT solutions in both the ICT Operations and Systems Integration markets. Their extensive portfolio of services covers the vertical, horizontal, IT and TC space. T-Systems South Africa's head office is located in Midrand with another major office in Cape Town, and 20 further representative offices in locations throughout southern Africa.

Intervate

Intervate, a T-Systems business unit in South Africa, is a specialist provider of enterprise information management (EIM) and process automation solutions that improve productivity and collaboration, reduce costs and increase legal compliancy. The company has over 14 years' experience in delivering solutions to enterprise customers in both government and private sectors. Its technical expertise is supported by an understanding of the strategic drivers and challenges relating to EIM. This enables it to provide our customers with professional guidance regarding the best practices proven to deliver successful projects and business benefits.

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T-Systems delivers new digital business model

Intervate makes JRA's service request resolution as easy as taking a photo* T-Systems enables JRA to catch the new wave of digitisation* Driver community to help improve and speed up road services* Simple, fast and easy communication with road users via Find & Fix app.

Intervate makes JRA's service request resolution as easy as taking a photo
* T-Systems enables JRA to catch the new wave of digitisation
* Driver community to help improve and speed up road services
* Simple, fast and easy communication with road users via Find & Fix app.