Tarsus Technologies, sole distributor of Samsung monitors in South Africa, has announced that it has appointed ERS Electronic Repair Services for national support on Samsung Monitors with immediate effect.
According to Sarah le Roux, Business Manager for Samsung at Tarsus, ERS has been awarded the contract on the basis of the company`s reputation for excellent repairs and service. "Additionally, ERS has branches around the country, allowing users throughout South Africa to benefit from faster turnaround times on repairs with less handling," she says.
With the conclusion of the agreement with ERS, Tarsus is offering a 3-year carry-in warranty on every monitor. "With branches in every major centre, the client just has to take the equipment to the nearest ERS branch to have the repair carried out," she says, adding that a dramatic increase in the quality of after sales service is anticipated.
According to Giovanni Gaggia, Sales and Marketing Manager at ERS, the company is contracted to repair a wide range of hi-tech electronic equipment, including process devices such as servers and personal computers. "As an accredited Compaq ASP, we have a strong focus on products from this vendor, as well as capacity to handle repairs on peripherals such as printers, PlayStation consoles and money handling machines," he says. "Like this equipment, Samsung monitors feature technological advanced components and we have the highest level of competency on board to make repairs when required," he says.
Adrian de Olivera, Business Development Director at ERS, says an innovative aspect of ERS` service is a online job tracking system that runs on its website, www.e-rs.co.za. "Because we understand the urgency of getting electronic equipment back in the field as soon as possible, our clients are able to track the progress of a repair 24 hours a day, seven days a week, by visiting the site and entering a secure key. This immediately informs the client of the status of the job," he explains.
"Tarsus Technologies is pleased to have concluded this support agreement with ERS and we anticipate an even better service level for our clients in the future," says le Roux.
ERS branches can be contacted on the smart access number of 0861 246 246.
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