When it comes to infrastructure, many businesses choose IBM equipment, due to its reliability and the name behind it.
However, it should be remembered that having a strong infrastructure is only half the battle; it is equally imperative to choose a services partner that complements an extensive investment of this nature. This is where Tectight Enterprise Technologies comes to the fore.
The company focuses on delivering and maintaining solutions on IBM infrastructure and related products, thanks to its highly specialised and skilled team. These employees are completely dedicated to the client, and ensure consistently high levels of service excellence.
“Our approach is that of being an organisation that offers specialised boutique solutions. This focus has resulted in our company earning a sterling reputation as both a service provider to many organisations, as well as being a strategic partner to a number of leading IT vendors in the South African market,” says Jeremy Malcolm, Managing Director at Tectight.
“We remain a relatively small and focused entity, with a total of just under 20 people in the organisation. However, our real strength lies in the fact that this highly-qualified team has worked together for around a decade already.”
Malcolm explains the entire team was part of one of Faritec's more profitable divisions. When that company folded, the team joined together to form Tectight, retaining virtually all of the key clients it had been servicing for the past decade.
Clearly, he suggests, the customers were more than happy with the service they had been receiving, considering they stuck with Tectight, even though it was effectively a small business start-up.
Even more impressive than the retention of existing clients, is that Tectight has, in a relatively short period of time, managed to secure the ongoing business of a number of new clients, which includes procurement, projects and/or ongoing support agreements.
“Our people are renowned for providing powerful, transformational IT solutions and services. These are delivered with flexibility, reliability and integrity to a broad spectrum of clients. We founded the company on the belief that it is the people and the culture of an organisation that truly makes the difference - and so far, we have certainly been proven right,” Malcolm says.
Tectight Enterprise Technologies is an IBM Premier Partner, and achieved this in a record period of time. This was due to the fact that the Tectight team, between them, had so many of the required certifications that the company qualified immediately as a Premier Partner.
“The Partner status is based on having full certification across the delivered platform. Our team, between them, has over 60 IBM certifications in their areas of specialisation, along with the experience that goes with these; so while we may be small in size, we are big on delivery,” states Malcolm.
The main products the company focuses on, he continues, are the IBM System X, System P technologies and IBM Storage Solutions, as well as Tivoli Storage Manager and VMware.
A clear indicator of Tectight's growing success is the fact that the company was recently one of three organisations nominated by VMware for its 'Rising Star' of the Year Award for 2010. This was a particularly notable achievement, considering the competition included organisations that were large IT solutions providers with years in the industry, while Tectight had only been trading for six months at the time.
“Our goal is 100% client satisfaction, 100% of the time; as such, we abide by four key principles. The first is reliability, in that we anticipate and resolve customer issues promptly. Then there is integrity, inasmuch as we are dedicated to our clients' success, and deliver performance beyond expectation. Our third principle is flexibility, since it is crucial to be responsive and proactive, while providing solutions that really meet customer requirements. Finally, we believe in focus, whereby although we are leading specialists within certain areas of specialisation, we will also partner with likeminded organisations to ensure we deliver the exceptional solutions we promise,” concludes Malcolm.
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