Government entities continue to face a perfect storm in global conditions with changing demographics, accelerated globalisation, rising environmental concerns, evolving societal relationships and the expanding impact of technology.
This is according to IBM country GM, Abraham Thomas, who adds that the world is in the midst of significant transition. He believes that governments have the opportunity to work together more effectively, engage their citizens and allies in the implementation of bigger goals for society.
"Finding ways to work more collaboratively will be key," adds Thomas. "These nearly universal drivers require what we call perpetual collaboration that starts with intensified, multi-directional communications and shared operational and technical standards."
Building this perpetual collaboration as a core capability in government will enable these entities to prosper and serve citizens better, he says.
To achieve this, Thomas outlines that a number of key approaches can be adopted by government organisations including public and private collaboration, through the formation of new alliances and models of interaction, such as global collaborative ventures, will keep pace with changes in global society.
The implementation of technologies that enable more personalised interaction and services and allow governments to provide convenience, increased efficiency, security and privacy in delivering services ranging from healthcare to social services.
Stimulating product and service innovation through interdisciplinary and cross-disciplinary research, coupled with new models of knowledge sharing that can transcend multi-generations in the workplace, providing greater value to constituencies by engaging with them to raise awareness of new approaches to governmental services, including services on demand.
"Across the globe, political leaders understand they have a choice: they can be passive and let change dictate the way their nations will adjust, or they can embrace the changes with effective strategies to improve the lives of their citizens, protect their interests and grow their profiles internationally," adds Thomas.
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