Following the introduction of e-billing for corporate and large business customers last year, Telkom has launched a similar service for residential and small business customers.
The new Online Bill service is a free offering aimed at residential and small business customers with fewer than 10 accounts. It allows customers to access their communications bills online, sort and review calls made and pay online using a credit card or electronic transfer.
"Online Bill allows our customers control and better management of their account as well as control over the timing and payment," says Thami Magazi, Telkom`s managing executive for consumer markets. "Transactions will take place in a secure and reliable environment, and customers have the convenience of viewing their communications bill at any time without any of the delays associated with the traditional process."
Customers will receive an automatic e-mail notification when monthly accounts are available.
To access the service, first-time users need to enrol. On successful enrolment, residential customers may register their telephone accounts for online access. Business customers requesting online account access will be validated by Telkom`s Customer Services before access is activated.
"The new system offers many value-added options," explains Magazi. "The account can be electronically analysed by sorting calls in various categories, reviewing which calls were the most expensive and which numbers were dialled the most frequently. It is also possible to view the previous three months` accounts."
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