Telkom has introduced a consolidated app that enables customers to manage both their home and mobile accounts from their smartphone or tablet.
In a statement, Telkom says the new app replaces two existing apps, namely, Telkom for home accounts and Telkom Mobile for mobile accounts.
The consolidation of the two apps means that customers will now have a completely seamless experience while managing both their mobile and home needs, the statement reads.
Attila Vitai, CEO for consumer and small business, Telkom Group, says: "We are confident that we are offering an even more convenient experience to our customers through the new Telkom app. Being able to manage both home and mobile accounts in a single app is a competitive draw."
The app was developed in response to common pain points mentioned by customers, who wanted a single, streamlined experience for managing all their Telkom accounts through their mobile device.
"We wanted to simplify things for our customers, who lead busy lives and don't have time to track orders, get fault progress updates and pay bills by trying many different channels. The new Telkom app offers all of these features in one place through a personal mobile device, without having to contact a call centre or visit a store," Vitai adds.
According to the statement, the app features online bill payments, data top ups, fault logging for landline numbers, logging and tracking problems, orders and appointments, phone upgrade requests and cancellation of Wireless Application Service Provider services.
There are over fifty features in the app, says Telkom.
Customers can download the app for free both on iOS and Android devices.
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