Telkom has announced further Internet speed upgrades for existing consumer and business customers following ADSL speed increases for all Internet service providers implemented by the company in September.
Manelisa Mavuso, MD of consumer services and retail at Telkom, says the improved speeds will greatly enhance the end-user's broadband experience from Telkom Internet. "Effectively, we are doubling the entry-level DSL speeds in the market. The increased speeds allow for improved video streaming, online gaming and video conferencing by reducing buffering and latency."
These improvements are part of the group's network transformation programme and a more aggressive positioning of its retail ISP, and follow the evolution of capped services to SoftCap, promotions on social media, gaming and movie packages, and differentiation of business and home usage products.
Telkom Internet is revising its data usage offers, especially on its uncapped products, to be in line with the improved DSL portfolio. Customers who are currently on the SoftCap package will benefit from a double speed upgrade at no extra cost. Uncapped users will pay fee adjustments.
"Depending on the specific package, there will either be an increase or a decrease in your overall monthly fee," explains Mavuso. "Where there is an increase, it is important to note that this is far less than the actual value that customers are getting at the end of the day."
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