The WM Company, a member of the Deutsche Bank Group and supplier of investment fund performance reports in the UK, is set to provide its customers with higher levels of service following the installation of Staffware`s eProcess software.
Staffware has implemented the solution to fully automate the processes for measuring UK and Global investment fund performance. The Staffware installation automates the management and tracking of fund and market data received from multiple suppliers, including third party investment managers, custodians, in-house investment management departments and index suppliers. This will enable The WM Company to significantly improve the delivery time of up-to-date fund performance reports to clients. The company currently handles over 5,000 such requests every month.
The installation of Staffware to support the electronic delivery of reports is already bringing other benefits to The WM Company including increased management control and cost savings.
Mike Gregson, Head of Performance Measurement, The WM Company comments: "With a growing customer base and increasing numbers of customer requests, it was important for us to modernize and streamline our performance measurement process. Staffware has provided the ideal solution, integrating with our existing systems to provide us with better management control of our processes and improved levels of service to our customers".
John O`Connell Chairman and CEO Staffware said: "The solution provided for The WM Company is another example of how Staffware can help organizations change the way they conduct business. A similar solution is being implemented with another member of the Deutsche Bank Group - Deutsche Asset Management UK. This confirms that process automation is ideal for managing complex and time critical processes - just like those within the financial & securities markets.
"The majority of our customers are reporting multiple business benefits following installation of Staffware including increased management control and better customer service as described here - significant factors in providing any business with a competitive advantage."
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The WM Company
The WM Company, based in Edinburgh, is one of the world`s leading investment performance and administration consultancies. It measures investment portfolios based in the key global investment centres. It also provides an extensive range of research and consultancy services to support better investment decisions. WM is a member of the Deutsche Bank Group, the worlds leading financial services group.
Deutsche Asset Management
Based in London, Deutsche Asset Management UK (DeAM UK) comprises over 110 portfolio managers covering equities, bonds, and property investments across the entire risk/return spectrum for institutional pension fund clients, both defined benefit and defined contribution, charities, private clients, insurance companies and retail clients. A member of Deutsche Bank Group, DeAM UK is the fourth largest institutional fund manager in the UK.
Staffware Plc
Staffware is the founder and market leader of the business process automation industry specializing in workflow automation software. The software which automates, manages and streamlines entire business processes already has over 1 million licensed users across the world in industries including banking, insurance, telecommunications, utilities and government.
Staffware employs over 370 people worldwide with offices in 16 countries supported by a global network of partners covering all major business centers of the world.
In February 2000, Staffware launched its eProcess division enabling companies to automate their business processes whilst harnessing the power of the Internet. The growth of Internet users is predicted to reach 1 billion by the year 2010 making it an essential, pivotal element in any customer`s eBusiness strategy. Staffware has identified a number of specific target application areas which would benefit from a process driven approach including Supply Chain Management, eCustomer Relationship Management, Straight Through Processing, eProcurement, eBanking and Mobile Commerce. Staffware eProcess therefore extends the automation of business processes beyond internal applications of an organization to encompass process driven applications across the Internet helping companies establish virtual trading communities, incorporating customers, suppliers and intermediaries such as agents and brokers. Staffware, in conjunction with its Partners globally, provides a complete Services capability to ensure applications are designed and deployed according to best practise.