As the trend towards mobility increases in the South African market, users are constantly demanding access to e-mail, voicemail, SMS and fax while on the move.
To meet this market need, Tiscali has decided to re-launch its WorldFax service. WorldFax is an e-mail-to-fax / fax-to-e-mail service which operates over a national and international least cost routing network. By re-launching the service, Tiscali plans to re-enforce its position as a holistic communications provider in the South African market.
WorldFax is aimed at all segments of the SME and corporate markets and is available to anyone with an e-mail address. Included in the service is the provision on a Telkom fax number and 100 free incoming fax transmissions per month. Faxes sent are unlimited, and charged for on a postpaid basis.
Any fax sent to a user`s unique number is converted to digital format and delivered as e-mail to a user specified address. Equally, users are able to send an e-mail to a fax number, nationally or internationally.
Used to streamline traditional communication channels, one of the major benefits of WorldFax is that it results in more reliable communication facilities for the end-user. For example, the move from traditional faxing methods to e-mail fax services has resulted in users creating a paperless environment. Faxes received can also be stored to the network, eliminating the need for hard copy filing and storage facilities.
The key benefit of WorldFax lies in cost savings. "After rolling out WorldFax in a call centre at one of the major South African utility providers, managers report a saving of up to 80% on fax-related costs. These include equipment, paper, toners and maintenance," says Natalie Thayer, General Manager, Portal Division at Tiscali World Online.
WorldFax offers users detailed delivery reporting via e-mail and because of its unique architecture ensures that callers never have to hear an engaged signal while trying to send a fax.
WorldFax is not specific to Tiscali subscribers and is available to anyone with an e-mail address. For more information, visit http://worldfax.tiscali.co.za or call 0860 00 44 44.
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Tiscali World Online is a premier communications company offering Internet and cellular services to home, business and corporate users. In addition, Tiscali World Online has a popular portal with over 2 million visitors every month.
Tiscali World Online is a wholly owned subsidiary of Tiscali International, which is listed on the Paris and Milan Stock Exchanges and is the second largest Internet service provider in Europe, providing access and a wide variety of content, applications and services to its customers.
It has the largest geographical footprint of any European Internet provider with local operations in 15 countries and 7.3 million active users. The company is set apart from other market players through its customer-focused solutions offering unique, value-added services. These include voice and data connectivity, e-commerce solutions, VPNs, server and application hosting, e-mail solutions, Web site development and hosting, portal advertising and security applications. Tiscali World Online seeks to provide holistic communication solutions delivered over both fixed and mobile telecommunications networks. http://www.worldonline.co.za
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