A panel of expert judges has selected the worldwide finalists in the Interactive Intelligence (Nasdaq: ININ) "Outrageous Interactions" contest, and "people's choice" voting is now open to the public to pick a winner.
Voters are eligible to win a Garmin eTrex GPS. To vote for your favourite entry, visit www.outrageousinteractions.com. Public voting closes Monday, 15 September at 12:59pm
With more than a decade of experience developing software to help call centres better serve customers, Interactive Intelligence knows firsthand the issues call centre agents face every day. It was in this spirit that in May the company launched its "Outrageous Interactions" contest. Since then, the contest has attracted submissions from agents worldwide recounting the most bizarre, wacky and funny customer interaction stories you've likely ever heard.
Excerpts from several of the finalists include the following:
* "I had to deliver some unwelcome news to my caller. He had missed a deadline for his health insurance... and wanted to convince me to make an exception by trying to make me feel sorry for him. Our conversation went something like this:
Caller: You might like to know that I am a veteran. I was in a war. In fact, there was a suicide bomber that came right at me. He didn't get me though.
Me: Yes, I can tell.
Caller (laughing): You don't know, maybe I'm calling you from heaven.
Me: I don't believe you have to use the toll-free number from there, sir.
He hung up much happier than when he called in, so that was good!"
"Years ago while working as a customer service representative with a major senior citizen's mail-order pharmacy service, I was diligently placing a lengthy order for an elderly gentleman. After placing an order for another over-the-counter item, the customer asked if the item came in other flavours. When the item displayed, I was shocked. The item ordered was for 24 suppositories. The caller said: "The last ones went down well but tasted terrible."
Interactive Intelligence will award the winner of the "Outrageous Interactions" contest with a trip for two to Hawaii.
The winner, by popular vote, will be announced on 17 September 2008 from the stage of TMC's Internet Telephony Conference and Expo, held in Los Angeles.
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Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3 000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among Fortune Small Business Magazine's top 100 fastest growing companies. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices, with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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