Butler Group, the premier European provider of information technology research, analysis and advice, has found that Jacada Fusion offers ROI within months rather than years, bucking the industry trend for integration solutions.
Founded in 1990 by Martin Butler, the Butler Group is respected throughout the business world for the impartiality and incisiveness of its research and opinion.
Alex Steyn, MD of CommerceQuest, local Jacada reseller, says the Butler Group's Technology Audit of Jacada Fusion has found that the product offers a modular implementation with a strong return on investment (ROI) model, and therefore is a business enabler rather than simply a set of technology solutions.
Jacada Fusion delivers this ROI so quickly because it "is a breakthrough solution that makes it possible for businesses to reshape and rapidly change their processes and workflows without requiring any changes to the underlying applications" the Technology Audit explains.
"In most business environments (such as call centres and back-offices) today, the user must learn and use a very complex array of diverse business applications to complete even the simplest task. This complexity results in long call handle times, expensive training programmes, high turn-over and ultimately poor customer satisfaction. Jacada Fusion addresses this dilemma by providing a non-invasive approach for 'fusing' all the applications at the desktop to deliver a new, simplified process and user interaction," says Steyn.
Michael Thompson, author of the Butler Group's Jacada Fusion Technology Audit, says: "Jacada Fusion removes the need for an end-user to launch specific applications at determined points of a process. Unlike other non-invasive solutions, it does not preclude or hinder future development to the underlying code base. It is perfectly suited to those organisations that need to create process improvements especially where there is a large element of human interaction with the process."
The Technology Audit also identifies that since Jacada Fusion is a thin solution, there is no need to rewrite or replace the underlying applications.
Thompson concludes that although Jacada Fusion is a new product, it uses technology that has been marketed by Jacada for a number of years. "This is no bad thing, as the technology is well proven. Overall, Jacada Fusion is a strong implementation of existing technology that will allow it to be sold as a business enabler rather than a set of technology solutions. On top of this, Jacada Fusion offers a modular implementation with a strong ROI model," Thompson writes.
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