Equipment management holds several key benefits for industry, from increased productivity to directly, and positively, impacting your bottom line when effectively executed.
An integral component of such management focuses on maintenance, where performance and longevity of equipment is optimised through routine professional assessment and evaluation.
The top six benefits of an intelligent equipment management programme in the call centre industry include:
* Competitive advantage through equipment that works better and for longer;
* Consistent and high levels of operational performance;
* Improved customer experience with reduced interruption of service due to breakdowns and failures;
* Lower incurred repair costs and downtime for improved profitability;
* Increased employee safety with well-maintained equipment; and
* Increased employee morale achieved through confidence in providing a great service experience.
From initial purchasing to continued support and maintenance, Phonatics is here for you throughout the lifespan of your equipment. Ask Phonatics how it can assist you in creating a maintenance plan to suit your specific needs, from scheduled preventative maintenance to non-routine maintenance and repairs. Phonatics can help you evaluate your current operation, and suggest ways to improve uptime and reduce operating costs.
"Good planning comes from experience," says Pieter Snyman, Phonatics MD. "Put our experience to work, for you."
Share
Phonatics
Phonatics is one of South Africa's leading suppliers of telecommunication peripheral products. Over the past 12 years, the company has become the trusted name in affordable high-quality equipment with service excellence to match. Phonatics supplies and supports all telecommunication and call centre products ranging from headsets, cordless phones, desktop phones, headphones, videoconference and conference phones, to call centre and wireless headsets, blind operator headsets and telephone diallers. It is a proudly South African company with branches in Gauteng and Cape Town.
Editorial contacts