Top-Tech ERP Solutions, local distributor for Epicor Software Corporation, has appointed Cyberstream as a value-added reseller (VAR) for its award winning CRM (Customer Relationship Management) solution, Clientele. Top-Tech ERP MD, Scott McKenzie, says: "Cyberstream is proof of our commitment to developing a medium-sized channel for Epicor in South Africa."
Designed exclusively for mid-market companies, Clientele is fully web-based and includes comprehensive Marketing, Sales Force as well as Workflow Automation, Customer Support and Help Desk features.
Bruce Raeburn, MD of Cyberstream and local distributor of Datastream`s CMM (computerised maintenance management) systems says: "In certain areas, there is a fine line between CRM & CMM systems and due to similarities in architecture and Clientele`s rich functionality, we have chosen to integrate the two systems to provide our extensive customer base with the best of both worlds. This combination will also differentiate Cyberstream`s offerings from the rest of the competition when tendering for new business. Clientele is arguably the leading mid-market CRM offering and we are keen to add value to it in South Africa.
Scott McKenzie, MD of Top-Tech ERP Solutions agrees: "Cyberstream`s approach is focussed and will definitely set them apart in their industry, a combination sure to guarantee success for both Cyberstream and Top-Tech ERP."
He adds that they are still looking for VARs in the CRM/ERP environment. Ideally, the companies should be 20-50 strong, industry focussed and have full sales, marketing and implementation skills.
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