Transman, the longest-standing, largest, privately-owned temporary employment service provider, has again renewed its nationwide document management and services contract with Itec Distribution's Central Region Office (Itec Central). The R3 million contract will see Itec Central installing and supporting new multifunctional devices, printers and switchboards in Transman's 25 South African branches and implementing software that will assist the company in reducing its monthly print bill.
Ian Greenspan, management information systems Development Executive at Transman says the company has a six-year history of partnering with Itec. “We decided to remain with Itec during this renewal process as it has made the effort to get to know Transman, what equipment we need and the support levels required to meet our 24/7 operation.
“Additionally, when the contract renewal was negotiated, Itec Central was awarded the business due to its capability of providing a standard level of service nationally, without exception. It also offered a very competitive price, a benefit that strengthened our longstanding relationship.”
According to Clinton Le Roux, Itec Central's director, the deal has seen Itec installing 48 multifunctional printing and copier devices, 12 desktop colour printers and six switchboards at Transman.
“Itec Central has also signed strict service-level agreements which restrict the time taken to fix problems with any of the installed devices,” says Le Roux. “Our national footprint and guarantee of the same quality service throughout South Africa means Transman's remote offices will not have to deal with inferior or slow support in comparison to its head office.
“Itec Central has a track record of successful service and has also included penalties in the contract should we not live up to our promises.”
To assist Transman in controlling and reducing its printing, copying and communication costs, Itec has also installed its PrintDirect application, which monitors the company's printing and provides in-depth reports to managers. PrintDirect can report on the company's total print bill, break it down into department level and even focus on an individual and their monthly printing costs if required.
Le Roux adds that PrintDirect can automatically be programmed to divert printing to a printer with a cheaper cost per page without requiring additional human interference. “This allows our clients to put us to the test and measure whether they achieve the return on investment we promise.”
Greenspan adds that the hardware supplied by Itec Central is of exceptional quality. “This is not only due to the superiority of the hardware, but because Itec does its homework and is able to advise Transman as to what devices are appropriate in each location. This allows us to obtain multifunctional products that meet our needs comfortably, instead of purchasing machines that cannot handle the workload and suffer regular breakdowns due to the stress of overuse.”
The contract also includes all training, which ensures that people are aware of the capabilities of their hardware and how to use the available resources without abusing them.
Growing from an R85 000 company into a R535 million enterprise in 25 years, Transman has a keen focus on service delivery and therefore partnered with Itec, a company with a similar service ethic. Greenspan is confident Itec is able to deliver on its obligations and assist Transman in achieving its business objectives.
For further information about Itec please visit http://www.itecgroup.co.za
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