Credit information and information management services provider TransUnion recently had a systems upgrade that affected some of its users in SA.
A source recently told ITWeb: "TransUnion has had a system crash and is currently displaying inaccurate credit information. The service has not been taken offline, affecting millions of South Africans being able to obtain credit.
"I am personally a consumer of the credit information service and it is reflecting false information on my credit report which I contacted TransUnion about. No one at TransUnion can tell me when the issue will be resolved; all they say is the system had an issue and they [have been] trying to resolve it for the past couple of weeks."
Responding to ITWeb on the issue, Garnet Jenson, senior marketing director at TransUnion, said: "TransUnion implemented a system upgrade over the weekend of 9 to 11 June 2017.
"This was a planned event that will provide improved quality and speed of output to all clients. We have experienced limited service degradation over periods of high-volume transacting, but TransUnion's global IT network was immediately mobilised, and has resolved the majority of the issues."
It is not clear how many users were affected.
As a credit bureau, TransUnion provides consumers with credit data which credit lenders use to evaluate credit history.
The US-based company provides credit information and information management services to approximately 45 000 businesses and about 500 million consumers worldwide in 33 countries.
It is the third-largest credit bureau in the US. Like major competitors Equifax and Experian, TransUnion markets credit reports directly to consumers.
Jenson says customers who wish to raise a dispute can do so via dispute line 0861 886 466.
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