Solutional, a Proudly South African software development company, has announced that Tsogo Sun has selected Radical, Solutional`s flagship product, as the facilities management system for Sun Coast Casino and the IT help-desk solution for Monte Casino.
Radical has been successfully implemented by Solutional`s value-added reseller, Networks Unlimited, in these two areas of the Tsogo Sun Group of Companies.
Says Carol Grave, Account Manager at Networks Unlimited: "The Tsogo Sun implementation of Radical outlines the diversity of the product through its customisability. At Monte Casino, Radical is implemented as the IT help-desk solution. This is an `out of the box` package of Radical, as the help-desk environment is one of the vertical markets for which the software was originally designed."
Due to the flexibility of the product, Radical is implemented at Sun Coast Casino as its facilities management software. Radical supports and streamlines the property maintenance of the entire Sun Coast Casino operation, from daily maintenance and scheduled maintenance activities to monitoring responses to ad hoc maintenance requirements.
According to Grave, Sun Coast Casino investigated other facilities management solutions, but what made the Radical Solution so attractive was that it already incorporated best practices in the service desk arena, and so these best practices could be built upon and incorporated as the base for the facilities management solution it required. This made Radical a far more cost-effective solution specific to Sun Coast`s requirements than the more general and more expensive facilities management packages available.
This has been a strategically important implementation for Solutional, as this has sparked immense interest in Radical from other local companies for which facilities management is an important aspect of their business.
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