The information systems (IS) department at the University of Cape Town (UCT) is conducting a research project entitled: The Success of Business Intelligence (BI) Systems in Supporting Decision-Makers in South African Organisations.
The researcher, IS honours student Robert Fowler, says the project "investigates the degree of successfulness in achieving the touted role of BI systems in SA".
Fowler says the main purpose of the research is twofold.
Firstly, it aims to determine whether the BI systems being used by these decision-makers are successfully providing the level of support required by these decision-makers in terms of increasing the speed of which problems are identified, increasing the speed of which decisions are made and the extent of analysis that is carried out before a decision is reached.
Secondly, it aims to determine whether the organisation, as a whole, is benefiting from the BI resources via the individual users in terms of increased perceived organisational performance.
The research takes the form of a quantitative online survey, which examines the primary impact of BI systems on the individual, as well as the secondary impact on the South African organisations.
"The survey measures the constructs represented in the research model at a point-in-time rather than a continuous time period," notes Fowler.
The research model, Fowler explains, identifies six main dimensions for categorising different measures of IS success: system quality, information quality, use, user satisfaction, individual impact and organisational impact.
"The specific target population for this research is decision-makers who employ BI systems to fulfil their designated functions within an organisation," says Fowler.
The summarised results of the research findings will be published on ITWeb.
To participate in the survey, click here.
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