Ufone creates 900 Pakistani jobs

By the first quarter of the year 2009, Ufone will provide jobs to more than 900 young graduates through its new contact centre in Islamabad, according to Daily Times.

Naveed Khalid Butt, chief officer of customer operations at Ufone, stated this while briefing the media that visited the call centre on Thursday.

He said the facility was created with $3 million investment in IP-based technology and billed as the largest of its kind in the city. Butt added the company operates a total of six contact centres all around Pakistan.

The 25 leading operators of contact centres in the Philippines reported $1.67 billion in aggregate revenue in 2007, according to Joseph Santiago, chairman of the house ICT committee, states Business Mirror.

“This is the first time that we've actually managed to put together the reported revenues generated by some of the largest players in the contact centre sector,” said Santiago.

“This gives us a better sense as to how large the contact centre sector, which is driving the broader business process outsourcing industry, has become,” he added.

In a recent survey, call centre agents have rated having a good relationship with their colleagues as the most important motivating factor, Call Centre Clinic reports.

The survey, undertaken by contact centre specialists SCCS, signifies a shift in attitudes with these results, taken over the last six months, showing very different attitudes from those obtained through surveys on hundreds of training courses run over the last 10 years.

Interestingly, the agents surveyed on their Web site suggested that relationships with their colleagues were three times more important than those shared with their managers.