UK-based Capita has bought Full Circle in a bid to provide a full range of off-shoring services to its clients, from Cape Town.
The deal, for an undisclosed amount, will bolster Full Circle's capabilities from offering facilities to groups seeking to move into SA's business process outsourcing (BPO) market, to a full outsourced BPO offering.
Franco Cotumaccio, CEO of Full Circle Contact Centre Services, says Capita will invest about R500 million in the Cape Town-based company and it will add about 1 000 jobs in the next three years.
Capita, which has been in existence for 25 years, employs more than 46 000 people at over 350 business sites across the UK, the Channel Islands, Europe, Middle East and India. Joint-COO Vic Gysin says buying Full Circle, which was established in 2005, will “enable us to provide a full range of off-shored services in the region to our clients”.
Full Circle currently offers facilities to companies wanting to set up a BPO operation in SA, says Cotumaccio. The company will now be able to offer a full outsourced solution and run a BPO centre on behalf of clients instead of only offering an environment from which to run an operation, he says.
The R500 million investment will go into recruitment, capital spend and operational requirements, says Cotumaccio. He adds the deal “helps us to achieve our vision in offering an end-to-end solution to customers in both customer management and outsourcing”.
In September last year, trade and industry minister Rob Davies said the department had approved grants worth R157.8 million for the sector. These would cover 10 projects over a three-year period and were expected to create more than 11 000 jobs.
The Department of Trade and Industry launched an incentive scheme last January, which aimed to trim operating costs by up to 20%. Government's incentives mean investors will be paid R112 000 for each full-time job created and maintained.
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