Mitel Networks, a leading provider of IP communications solutions, has announced a large-scale implementation with House of Fraser, a leading retailer in the UK.
In evaluating its IT needs, House of Fraser sought new ways to reduce costs, streamline intra-office communications and improve the overall scalability of their network. It also required a smooth evolution to its new network that leveraged its existing technology investment. The solution comprises Mitel Networks 3300 Integrated Communications platforms along with a range of IP phones and management tools.
"As a pioneer in retail networking, House of Fraser has a proven track-record of investing in IT to improve business processes and enhance the customer experience," said Andrew Darley, Network Infrastructure Manager, House of Fraser.
"Through working with Mitel Networks, we have the ability to deploy a solution that reduces operating costs while improving network efficiency and scalability. We have also taken the necessary steps to future-proof our network for the delivery of new applications and services to our customers and employees."
Over the course of the next year, House of Fraser will implement Mitel Networks IP communications solutions in 50 stores throughout the UK. Cost reductions will come in a number of areas including the routing of voice traffic across the wide area network, a single infrastructure for wired and wireless devices, reduced cabling costs and increased flexibility in the provisioning of new voice and data services. The design, visual appearance and ease of use of the IP phones will complement the aesthetics of their fashion stores. House of Fraser now has the tools to solve their current communications challenges and easily evolve to meet their future business needs.
"Retailers live the challenge of the real-time enterprise, and require new ways to leverage IT to reduce costs and meet increasing customer demands in a highly competitive marketplace," said Andy Bull, director for Mitel Networks, South Africa.
"With a proven track record of delivering solutions optimised for the retail market, Mitel Networks is able to help meet these challenges and enhance their communications."
The initial phase of the project, encompassing 10 stores and a toll bypass network into four other core sites, has already been successfully completed.
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Mitel Networks is a market-leader for voice, video and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customised for individual business needs. Through intuitive desktop appliances and applications, businesses are provided with innovative ways to manage information and resources. Vertical markets benefit from integrated solutions that protect existing investments, while enabling new ways to be more cost-effective and productive.
Mitel Networks is headquartered in Ottawa, Canada with offices, partners, and resellers worldwide. For more information, please visit www.mitel.com.
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