Unified communications elude SMEs

MSP Mentor says. But the quest for true unified communications (UC) remains elusive for most SMEs, according to a new study from IDC.

Forward-looking SMEs are selectively using a range of tools, including voice over IP (VOIP); conferencing technologies that support audio, Web and video; and unified messaging, which integrates voice and data messaging, Market Watch reports.

Still, relatively few have implemented a comprehensive, end-to-end UC system that can deliver connectivity and collaboration capabilities beyond the sum of its separate parts.

IDC researchers noted VOIP technology has established a solid foothold in the medium-size business segment, and more than 30% of firms with 100 to 999 employees use it, eWeek.com writes.

IDC said it believes the relative reluctance of smaller firms to deploy VOIP technology may be due to multiple factors, including lack of awareness, unwillingness to invest in new telecommunications infrastructure, and a perception of VOIP as being less secure and providing lower call quality and less resilience during power outages.